Update (9:00 PM): Following storms that swept through the Chattanooga area both on both Saturday and Sunday evening, EPB is working as quickly as possible to restore power to about 500 customers who continue to experience outages due to damage to the system. Over the last two days, the Smart Grid has prevented outages or auto-restored power to about 10,100 customers. EPB will continue working until all customers have power. Please check back for additional information. You may also refer to the Outage Map or call EPB Customer Service, 423-648-1EPB (1372).

EPB Warns of Telephone and Door-to-Door Scams


Chattanooga, TN (October 28, 2015) – EPB is reminding the community to be aware of ongoing scams involving people impersonating EPB employees and their contractors.

People continue to be targeted by telephone scams from callers posing as EPB employees or collection agents who inform them that their electric service will be disconnected unless immediate payments are made with a reloadable debit card. While EPB gives courtesy calls to remind customers of past due accounts, EPB never asks customers to make immediate payments with pre-paid debit cards.

There have also been reports that people impersonating EPB tree contractors have approached customers with offers to perform tree work on a cash-only basis. EPB employees and contractors never solicit customers for payments to perform tree work. Additionally, EPB contractors use clearly-marked vehicles and carry identification showing that they are working for EPB.

We’re asking customers who get a visit from these door-to-door solicitors to call police and give a description of the imposters. Anyone who gets a call from a person claiming to represent EPB demanding immediate payment should call 423-648-1372. 

About EPB

Established as an independent board of the City of Chattanooga in 1935, EPB is a municipally-owned utility that provides electric power and fiber optic communications services as a means of promoting economic development and enhancing quality of life across the local area. 

EPB serves nearly 180,000 homes and businesses in a 600 square-mile area that includes greater Chattanooga, as well as parts of surrounding counties and areas of North Georgia. 

In 2010, EPB became the first provider in the United States to deliver up to 1 Gig (1,000 mbps) internet speeds utilizing a community-wide fiber optic network that provides access to every home and business in its service area. In 2015, EPB became the first (and to date) only American ISP to make up to 10 Gig (10,000 mbps) internet speeds accessible to all of its residential and commercial customers as a standard offer. 

EPB has also utilized its community-wide fiber optic network to deploy the most advanced and highly automated smart grid power management system in the nation. In recognition of EPB’s groundbreaking infrastructure, the Department of Energy and Oak Ridge National Laboratory are utilizing EPB’s smart grid as a national model for researching and developing best practices. EPB is also the first major power distribution utility to earn the USGBC’s PEER certification for having a highly automated, modernized electric power grid.


October 28, 2015