Update (9:00 PM): Following storms that swept through the Chattanooga area both on both Saturday and Sunday evening, EPB is working as quickly as possible to restore power to about 500 customers who continue to experience outages due to damage to the system. Over the last two days, the Smart Grid has prevented outages or auto-restored power to about 10,100 customers. EPB will continue working until all customers have power. Please check back for additional information. You may also refer to the Outage Map or call EPB Customer Service, 423-648-1EPB (1372).

EPB SECURITY ALERT: Scam using deceptive telephone tactics


Chattanooga, TN (February 27, 2014) – We are asking our customers to remain vigilant as some of them continue to be targeted by an ongoing nationwide utility scam.

EPB imposters are calling our customers from phones that appear on Caller ID as 648-1372 EPB. Customers are told their service will be disconnected if they don’t make immediate payment for a past due account, and are instructed to buy a reloadable debit card like MoneyPak to make payment by calling an “800” number.

This is a scam. While we do give courtesy calls to remind customers of past due accounts, we never instruct customers to make immediate payments with pre-paid debit cards.

We’re asking customers who get these fraudulent calls to contact us at 423-648-1500, and press 6, to report the time and date of the call to help us locate the source of the scam.

Our priority is to ensure customer accounts and personal information remains safe. Please help us alert the community about this scam as we continue to work with law enforcement. 

About EPB

Established as an independent board of the City of Chattanooga in 1935, EPB is a municipally-owned utility that provides electric power and fiber optic communications services as a means of promoting economic development and enhancing quality of life across the local area. 

EPB serves nearly 180,000 homes and businesses in a 600 square-mile area that includes greater Chattanooga, as well as parts of surrounding counties and areas of North Georgia. 

In 2010, EPB became the first provider in the United States to deliver up to 1 Gig (1,000 mbps) internet speeds utilizing a community-wide fiber optic network that provides access to every home and business in its service area.  In 2015, EPB became the first (and to date) only American ISP to make up to 10 Gig (10,000 mbps) internet speeds accessible to all of its residential and commercial customers as a standard offer. 

EPB has also utilized its community-wide fiber optic network to deploy the most advanced and highly automated smart grid power management system in the nation. In recognition of EPB’s groundbreaking infrastructure, the Department of Energy and Oak Ridge National Laboratory are utilizing EPB’s smart grid as a national model for researching and developing best practices. EPB is also the first major power distribution utility to earn the USGBC’s PEER certification for having a highly automated, modernized electric power grid.


February 27, 2014