Update (9:00 PM): Following storms that swept through the Chattanooga area both on both Saturday and Sunday evening, EPB is working as quickly as possible to restore power to about 500 customers who continue to experience outages due to damage to the system. Over the last two days, the Smart Grid has prevented outages or auto-restored power to about 10,100 customers. EPB will continue working until all customers have power. Please check back for additional information. You may also refer to the Outage Map or call EPB Customer Service, 423-648-1EPB (1372).
Chattanooga, TN (September 3, 2014) – We want the community to be aware of a door-to-door scam involving people impersonating EPB Fiber Optics employees.
We’re told two men have approached residents in the Black Creek Community, claiming other providers have merged and that EPB Fiber Optics is offering a discount for Internet and TV services if they sign up and pay right away. This is a scam. EPB does not use door-to-door solicitation for service or to collect payments.
Additionally, EPB customers continue to be targeted by telephone scams, where they are told their electric service will be disconnected unless immediate payments are made with a reloadable debit card.
While we do give courtesy calls to remind customers of past due accounts, we never ask customers to make immediate payments with pre-paid debit cards.
We’re asking customers who get a visit from these door-to-door solicitors to call police and give a description of the imposters. Anyone who gets a call from a person claiming to represent EPB demanding immediate payment should call us at 423-648-1372.
Established as an independent board of the City of Chattanooga in 1935, EPB is a municipally-owned utility that provides electric power and fiber optic communications services as a means of promoting economic development and enhancing quality of life across the local area.
EPB serves nearly 180,000 homes and businesses in a 600 square-mile area that includes greater Chattanooga, as well as parts of surrounding counties and areas of North Georgia.
In 2010, EPB became the first provider in the United States to deliver up to 1 Gig (1,000 mbps) internet speeds utilizing a community-wide fiber optic network that provides access to every home and business in its service area. In 2015, EPB became the first (and to date) only American ISP to make up to 10 Gig (10,000 mbps) internet speeds accessible to all of its residential and commercial customers as a standard offer.
EPB has also utilized its community-wide fiber optic network to deploy the most advanced and highly automated smart grid power management system in the nation. In recognition of EPB’s groundbreaking infrastructure, the Department of Energy and Oak Ridge National Laboratory are utilizing EPB’s smart grid as a national model for researching and developing best practices. EPB is also the first major power distribution utility to earn the USGBC’s PEER certification for having a highly automated, modernized electric power grid.