Update (9:00 PM): Following storms that swept through the Chattanooga area both on both Saturday and Sunday evening, EPB is working as quickly as possible to restore power to about 500 customers who continue to experience outages due to damage to the system. Over the last two days, the Smart Grid has prevented outages or auto-restored power to about 10,100 customers. EPB will continue working until all customers have power. Please check back for additional information. You may also refer to the Outage Map or call EPB Customer Service, 423-648-1EPB (1372).

EPB Fiber Optics Urges Caution with Pop-Up Messages


Chattanooga, TN (June 22, 2015) – EPB Fiber Optics is urging its Internet subscribers to be cautious about engaging with on screen pop-up messages, after some customers received a survey made to look as if it had been sent by EPB.

EPB Fiber Optics is not distributing this pop-up survey, which claims to offer exclusive rewards worth at least $70. Although EPB has no information about who is behind this pop-up survey or what they hope to accomplish, the utility urges everyone to use caution when they encounter on-line communications of unknown origin.

In addition, EPB offers its fiber optics customers a set of tools to eliminate or reduce the number of pop-up messages. The Kaspersky Internet Security suite is available to all EPB Fi-Speed Internet customers using Macs and PCs at no additional charge, and protects against pop-ups and Internet threats. Other pop-up blocking options are available online.

EPB subscribers can always call Customer Service at (423) 648-1372 with questions about unsolicited messages or for assistance with installing Kaspersky Internet Security.


June 22, 2015