Update (9:00 PM): Following storms that swept through the Chattanooga area both on both Saturday and Sunday evening, EPB is working as quickly as possible to restore power to about 500 customers who continue to experience outages due to damage to the system. Over the last two days, the Smart Grid has prevented outages or auto-restored power to about 10,100 customers. EPB will continue working until all customers have power. Please check back for additional information. You may also refer to the Outage Map or call EPB Customer Service, 423-648-1EPB (1372).
Chattanooga, TN (September 25, 2014) – While continuing to strive to find an equitable resolution to recent questions about street light billing, EPB has issued a Request for Proposals seeking bids from contractors to conduct a complete physical inventory of all street lights and private lighting in its service footprint. Once the initial inventory is complete, EPB plans to verify its total light inventory on a rolling three-year schedule.
“From the beginning, we’ve said that our goal is to get to the bottom of this situation and make it right,” said Harold DePriest, President and CEO of EPB. “In the meantime, we’re taking a number of steps to improve our processes. By hiring an independent, third-party company to complete a physical inventory of all the street and private lighting, we add another measure of accountability to ensure accuracy going forward.”
According to DePriest, EPB is continuing to work directly with the City of Chattanooga to find a fair resolution to the issue. “It’s important for us to represent the interests of our customers in making sure that any resolution we reach is fair for all parties,” DePriest said. “Finding a solution that is agreeable to both the City of Chattanooga and EPB is the only way to ensure the best result for the people of Chattanooga who are also our customers.”
Established as an independent board of the City of Chattanooga in 1935, EPB is a municipally-owned utility that provides electric power and fiber optic communications services as a means of promoting economic development and enhancing quality of life across the local area.
EPB serves nearly 180,000 homes and businesses in a 600 square-mile area that includes greater Chattanooga, as well as parts of surrounding counties and areas of North Georgia.
In 2010, EPB became the first provider in the United States to deliver up to 1 Gig (1,000 mbps) internet speeds utilizing a community-wide fiber optic network that provides access to every home and business in its service area. In 2015, EPB became the first (and to date) only American ISP to make up to 10 Gig (10,000 mbps) internet speeds accessible to all of its residential and commercial customers as a standard offer.
EPB has also utilized its community-wide fiber optic network to deploy the most advanced and highly automated smart grid power management system in the nation. In recognition of EPB’s groundbreaking infrastructure, the Department of Energy and Oak Ridge National Laboratory are utilizing EPB’s smart grid as a national model for researching and developing best practices. EPB is also the first major power distribution utility to earn the USGBC’s PEER certification for having a highly automated, modernized electric power grid.