EPB Fiber Optics Notifies Customers of Fi TV Channel Package Increase

 Chattanooga, TN (October 24, 2016) – Due to rising content costs, EPB Fiber Optics is notifying its customers of an increase in the price of television channel packages. The changes will take effect January 1, 2017 and will range from an additional $2 to $11. Internet and phone prices will remain the same.

“Across the television industry, networks are charging higher and higher rates for their content,” said EPB president and CEO David Wade. “For two years, we’ve held the line on T.V. pricing for our customers despite double digit increases in the fees networks charge for programming, but unfortunately, we’ve reached a point where it is necessary to pass these content costs along to subscribers.”

Wade also pointed out that while the networks are forcing all television distributors to increase rates, EPB sets itself apart by being transparent. “Our pricing is simple by design, and we communicate it clearly to ensure that customers understand what they will pay from the outset and have plenty of notice when it’s necessary to make a change,” Wade said. “Our television offering remains very competitively priced with no hidden fees. In fact, EPB customers are generally paying less in total for comparable content and bundled services.”   

At the same time, EPB is constantly working to enhance the value of its Fi TV services. In recent years, EPB has added customer-requested content like the SEC Channel, IFC and Sundance. In addition, EPB now offers more than 130 streaming networks that are available to customers wherever and whenever they have a mobile device. This summer EPB launched Fi TV Select, a new offering that gives customers greater flexibility in choosing content along with enhanced features like 4K Ultra HD picture quality.

EPB will continue to offer significant discounts for bundling video, voice and internet services with no installation fees, contracts or data caps. All of these services are delivered over a 100% fiber-to-the-home network capable of the world’s fastest internet speeds. And, as always, EPB supports all of its services with neighbor-to-neighbor customer service, 24/7/365.

About EPB

Established as an independent board of the City of Chattanooga in 1935, EPB is a municipally-owned utility that provides electric power and fiber optic communications services as a means of promoting economic development and enhancing quality of life across the local area. 

EPB serves nearly 180,000 homes and businesses in a 600 square-mile area that includes greater Chattanooga, as well as parts of surrounding counties and areas of North Georgia. 

In 2010, EPB became the first provider in the United States to deliver up to 1 Gig (1,000 mbps) internet speeds utilizing a community-wide fiber optic network that provides access to every home and business in its service area. In 2015, EPB became the first (and to date) only American ISP to make up to 10 Gig (10,000 mbps) internet speeds accessible to all of its residential and commercial customers as a standard offer. 

EPB has also utilized its community-wide fiber optic network to deploy the most advanced and highly automated smart grid power management system in the nation. In recognition of EPB’s groundbreaking infrastructure, the Department of Energy and Oak Ridge National Laboratory are utilizing EPB’s smart grid as a national model for researching and developing best practices. EPB is also the first major power distribution utility to earn the USGBC’s PEER certification for having a highly automated, modernized electric power grid.

October 24, 2016

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