7:30AM: Breakfast
8:15AM: Welcome
8:30AM: Morning Roundtable—What’s Working: Real Wins, Shared Insights
Kick off the day with a roundtable to spotlight your success stories, creative campaigns and strategies that delivered results. Come ready to share your wins and learn from your peers!
9:45AM: Tomorrow’s Tech Today: Navigating the Future of Fiber and Communications
Explore the innovations shaping the broadband landscape—from next-gen fiber to emerging technologies transforming connectivity.
10:15AM: Quantum Ready: Why Broadband Providers Should Care About What's Next
Discover how quantum technologies are beginning to intersect with broadband infrastructure and what it means for the future.
10:30AM: Break
10:45AM: From Capitol Hill to Your Bottom Line: Policy Shifts That Matter
Understand the latest federal legislation and regulatory changes that could impact broadband providers and how to prepare.
11:15AM: AI in Action: Transforming Call Centers and Customer Experience
Artificial Intelligence is no longer a future trend—it’s reshaping customer service today. In this session, we’ll explore how AI is being used to streamline call center operations, personalize customer interactions and reduce costs without compromising service quality. From intelligent routing to predictive analytics and virtual agents, see what’s possible now and what’s coming next.
11:45AM: Broadband Solutions Updates
12:00PM: Lunch
1:00PM: Clicks That Convert: Winning Paid Media from Search to Social
Master the art of paid search—why it matters, how to do it right and how it fuels your sales funnel at both ends.
1:45PM: Positioned to Win: Building a Brand That Cuts Through the Noise
Learn how strategic branding sets your campaigns apart, drives customer trust and elevates your market presence.
2:30PM: Personalized, Discovered, Delivered: Navigating the Shifting Landscape of Video
Get insights into how consumer behavior is reshaping the video ecosystem. Explore the role of emerging technologies in enabling providers to understand their customers and stay ahead of the changing curve.
3:15PM: Break
3:30PM: Afternoon Roundtable: What’s Keeping You Up at Night: Open Forum for Challenges & Ideas
Wrap the day with a collaborative discussion on the real-world issues you're facing—from marketing hurdles to operational headaches. Bring your questions, challenges and a spirit of problem-solving.
4:45PM: Conference wrap-up