Join us for connection, collaboration and conversation.

August 17 — A Focus on Field Services

1:00-1:05PM — Welcome & Opening Remarks

Ryan Keel, President, EPB Energy & Communications
Kick off the summit with opening insights on EPB’s commitment to innovation, resilience, and partnership.

1:05-1:50PM — Operational Excellence in Outage Management

Ryan Keel, President, EPB Energy & Communications
Gain an inside look at how EPB prepares for, manages, and executes during outage events. Learn best practices, operational frameworks, and real-world lessons from the field. Presentation plus Q&A included.

1:50-2:30PM — Roundtable: Outage Management Best Practices

Facilitated by Ryan Keel
Participants will collaborate in interactive discussions to share lessons learned, common challenges, and proven strategies for outage response.

What are your biggest outage response challenges?
How do you prioritize restoration efforts?
What tools or technologies have improved your response time?
How do you communicate with customers during outages?
How do you think your customers would rate you on handling outages?

2:30-2:45PM — Networking Break

2:45 - 3:00PM — Smart Restoration: Leveraging Drones, Scouting & Birddogs

Bobby Hutcherson, AVP Facilities & Engineering, EPB
Explore how advanced scouting techniques, drone technology, and field coordination tools accelerate outage detection and restoration.

3:30-4:00PM — Interactive Networking: Kahoot Challenge

A fun, fast-paced activity designed to build connections, learn about each other, and energize participants.

4:00-6:00PM — Check-In & Free Time

A fun, fast-paced activity designed to build connections, learn about each other, and energize participants.

6:00-9:00PM — Welcome Reception @ Paloma Bar

Enjoy networking, refreshments, and scenic views as we kick off the summit atop the Westin Hotel.

August 18 — A Focus on Marketing & Growth

Day two sessions will be conducted in the EPB PowerHouse at the Chattanooga Lookouts ballpark with shuttle service provided

7:30-8:30AM

Breakfast @ The Westin

8:30AM — Shuttle departure to EPB PowerHouse

9:00-9:20AM — Welcome & EPB Strategic Updates

Janet Rehberg, CEO-Elect, EPB
An overview of EPB priorities, vision, and appreciation for partner collaboration.

9:20-9:50AM — AI in Action: NCTC Center of Excellence

NCTC (National Content & Technology Cooperative)
Learn how AI is transforming broadband operations and marketing, and discover resources available through NCTC to help members stay competitive.

9:50-10:50AM — Winning with MVNO: The Power of Bundling

NCTC
An overview of how broadband and cable providers are approaching mobile services as part of their broader customer strategy. This session will highlight real-world examples of how organizations are experimenting with bundled offerings, responding to increased competition, and evolving their service mix.

10:50-11:00AM — Break

11:00-11:45AM — Future of Communications: Trends & Disruptions

Daniel Crawley, Manager of Strategic Research, EPB
A forward-looking perspective on emerging technologies, market shifts, and what broadband providers must prepare for next.

11:45AM-1:00PM — Lunch & Networking

1:00-2:00PM — Insider's Tour of the New Home of the Chattanooga Lookouts

2:00-2:45PM — Marketing in the AI Era: Strategy, Automation & Growth
Andrew Scarbrough, CEO, Delegator
A deep dive into how AI is transforming digital marketing:

Adapting to generative and conversational search
Balancing automation with human creativity
Preparing for agent-driven commerce
Leveraging predictive analytics and AI bidding for maximum ROI

2:45-3:15PM — Competing in a Disrupted Broadband Market
Sandra Tilley, SVP Brand Strategy, EPB
Katie Espeseth, VP New Products
Insights into the evolving competitive landscape, including:

Impact of 5G and satellite providers
Pricing pressures and promotional strategies
Messaging and bundling approaches to win market share

3:15-4:00PM — SEO & Thought Leadership in the Age of AI
Tim Parkin, President, Parkin Consulting
Learn how to stay visible and competitive in AI-driven search through: