The most advanced electric power distribution grid of its kind is working for Chattanooga to deliver true peace of mind.
The most advanced electric distribution system of its kind is at work for businesses in Chattanooga right now. We call it EPB’s Smart Grid. As energy demands continue to increase this elaborate, intuitive sensor system and two-way communication channel ensures reliable, resilient electricity delivery ready to power generations to come.
If you're planning a project that involves digging in your yard in Tennessee or Georgia, call your state's One Call System first to make sure that there are no buried power lines, gas lines, water lines or phone lines. It's a call that could help you avoid putting yourself and your family in danger, breaking the law and damaging lines.
In Tennessee, call 1-800-351-1111.
In Georgia, call 1-800-282-7411.
There are several possible reasons for this. Some neighborhoods get electricity from several different circuits. There may be a damaged transformer serving only three or four homes in the neighborhood. The line connecting power from your street to your home could be broken. There may be damage to your meter.
Make sure that you’ve reported your power outage to EPB – we may not be aware that your power is out unless you let us know by calling at 423-648-1EPB (1372) or email us at firstname.lastname@example.org.
EPB’s next-generation Smart Grid reduces the impact of power outages on our customers and community, allows improved operational efficiencies and offers customers greater control of their electric power usage. Consisting of an elaborate network of specialized computers along our fiber optic network, ultra-fast communications enable devices to share information between each other and our Control Center in as little as 5 milliseconds, round trip.
That means the smart grid can now respond to – and often resolve – problems in the field in real time with little or no human intervention.
Yes, for newly installed water heaters that qualify.
Water heaters can account for to 20% of your home’s power consumption. So we offer EPB customers a $50 credit on their electric bill when they purchase and install a new electric water heater that meets minimum Department of Energy guidelines and has a capacity of at least 40 gallons.
Making the Green Power Switch helps our community support cleaner, more environmentally friendly energy generation options, in partnership with TVA.
By purchasing one or more 150 kilowatt-hour blocks of Green Power for $4 each per month, you support the use of renewable energy resources like wind, solar power and methane gas. These resources generate energy with less pollution, from sources right here in the Chattanooga area. While no energy resource is completely impact-free, each block of Green Power you purchase makes a difference.
It depends on the situation and factors such as what caused the power to go out and how many areas were affected. Thanks to our Smart Grid, many outages can be restored in near real time, with no human intervention. If a critical pole near you goes down, we can anticipate that it could take up to six hours to fix. However,
during storm-related outages, restoration information may not be immediately available. Sometimes there is much damage we need to assess through a combination of remote monitoring and customer calls.