Like you, we’re very concerned about the spread of the Coronavirus, and we understand that your ability to work, learn, and stay connected is more vital than ever. That’s why our top priority is continuing to ensure the reliability of your services while taking extra steps to uphold the health and safety for you and our team members.
Using Chattanooga’s Smart Grid and community-wide fiber-to-the-home network, we have tools in place to provide you with highly reliable services with plenty of capacity to meet your needs as more people work and learn from home. Because we’re first responders, we’re accustomed to ensuring you have power and connectivity even in challenging situations. We have plans in place for many very difficult eventualities, including this one.
At EPB, we’re always here for you. And, we’re always ready to respond to keep your energy and connectivity services operating at the highest level.
In accordance with state and federal health guidelines and under the guidance of EPB’s company physician, EPB employees undergo a health screening on a daily basis including temperature check and responding to a questionnaire concerning potential COVID-19 contact and symptoms. If employees have had contact with a suspected case or show symptomology, they are immediately quarantined and must be tested for COVID-19. They must then remain quarantined and may not return to work until they obtain a negative COVID test and receive clearance from our company physician. EPB also has contact tracing and notification procedures in place.
To protect our customers, EPB has drastically reduced home service calls, both for installing new service and assisting customers with issues.
We remain fully staffed at all key locations to ensure continued Smart Grid and fiber optic network resilience and reliability. Our network was designed to provide you with ample access to the internet with speeds starting at 300 Mbps, enabling you to work and learn without data caps or throttling.
We encourage you to be vigilant and aware of scammers who continue to target our customers and threaten disconnection of service and ask for immediate payment. These scammers use texts, emails, and robo calls to threaten shut-off, demand immediate payment, and include instructions for payment. Authentic EPB communications simply ask customers to call for more information.
Please call an EPB representative immediately at 423-648-1372 if you have any concerns about verification.