Covid-19 Updates

Updated 3/27/2020


Our Commitment

Like you, we’re very concerned about the spread of Coronavirus, and we understand that your ability to work, learn, and stay connected is more vital than ever. That’s why our top priority is continuing to ensure the reliability of your services while taking extra steps to uphold the health and safety for you and our team members.

Using Chattanooga’s Smart Grid and community-wide fiber-to-the-home network, we have tools in place to provide you with highly reliable services with plenty of capacity to meet your needs as more people work and learn from home. Because we’re first responders, we’re accustomed to ensuring you have power and connectivity even in challenging situations. We have plans in place for many very difficult eventualities, including this one.

At EPB, we’re always here for you. And, we’re always ready to respond to keep your energy and connectivity services operating at the highest level.


Latest Updates

Entertainment Announcements

Please visit this page for information about networks offering their programming at no additional charge, announcements related to channel guide listings, and new releases available to watch.


EPB Quick Connect Free Public WiFi

EPB Quick Connect Free WiFi is now available at multiple locations. Parents and students are encouraged to use this free WiFi hotspot for on-line learning and other necessary business. For more information and locations, visit this page.


PBS Kids Now Available for At-home Learning Support

Through a partnership with Hamilton County Schools and WTCI-PBS, most EPB TV subscribers can now access additional learning resources:

  • EPB TV subscribers (with set top box) - Channel 4
  • EPB Fi TV subscribers (with the new service using streaming devices) - Channel 400


EPB Upholds Keep America Connected Pledge

We've joined with the FCC in upholding a pledge to do everything we can to provide internet access throughout this crisis including working with customers to maintain their service and making more public WiFi available.


Network Reliability

We remain fully staffed at all key locations to ensure continued Smart Grid and fiber optic network resilience and reliability. Our network was designed to provide you with ample access to the internet with speeds starting at 300 Mbps, enabling you to work and learn without data caps or throttling. 


Establishing New Service

  • As our community adjusts to using connectivity for at-home work and education, we will continue to provide installation upon request, following CDC-recommended guidelines.
  • Whenever possible, we will offer self-guided installation for new customers. Customers are eligible for this option if EPB Fiber Optics services were previously installed at the home. In these instances, we will leave a router at your door and walk you through setup over the phone.
  • If an in-home installation is necessary, we will take the following precautions:
    • An EPB customer service representative will call the day before confirming the appointment. We will ask if anyone in the home has had exposure to COVID-19, has demonstrated any flu-like symptoms or has traveled outside the United States in the past 14 days.
    • The EPB installation technician will also call the day of installation and ask the same questions.
    • Upon arrival at your home, installers will maintain a 6-foot social distance from anyone in the home.
    • All technicians carry hand sanitizer and are instructed to wash their hands thoroughly before, during, and after each visit.
    • EPB equipment, like routers and set top boxes, are delivered in airtight bags.
    • EPB technicians always wear new boot covers upon entering the home.

Service Call Appointments

  • EPB will make every effort to troubleshoot service issues over the phone.
  • If you are an EPB Smart Network customer, we have the added ability to access your router and troubleshoot remotely.
  • If an issue cannot be resolved over the phone or remotely, we will still offer in-home service calls following the same CDC-recommended guidelines as can be found in the Establishing New Service section above.

Customer Service and Bill Payments

  • Our staff of customer service and technical support representatives can always be reached at 423-648-1372.
  • We’ve taken steps to equip many of our staff with at-home work capabilities so that we may continue providing you with the same quality of customer care you expect.
  • We're also here for you online:
  • All EPB lobbies are closed for walk-in customer care, but drive-thru locations and payment kiosks remain open for transactions.
  • Drive thru locations can be found at the following addresses:
    • 2124 Northpoint Blvd, Hixson
    • 830 Eastgate Loop, Chattanooga

Please contact us if you have trouble paying. We recognize that many customers are experiencing negative financial impacts and we are committed to working individually with customers to find options to maintain the services they need, regardless of ability to pay at this difficult time. If this is an issue for you and would like payment assistance, please click here.


Scam Awareness

We encourage you to be vigilant and aware of scammers who continue to target our customers and threaten disconnection of service and ask for immediate payment. These scammers use texts, emails, and robo calls to threaten shut-off, demand immediate payment, and include instructions for payment. Authentic EPB communications simply ask customers to call for more information. 

Please call an EPB representative immediately at 423-648-1372 if you have any concerns about verification.