Like you, we’re very concerned about the spread of Coronavirus, and we understand that your ability to work, learn, and stay connected is more vital than ever. That’s why our top priority is continuing to ensure the reliability of your services while taking extra steps to uphold the health and safety for you and our team members.
Using Chattanooga’s Smart Grid and community-wide fiber-to-the-home network, we have tools in place to provide you with highly reliable services with plenty of capacity to meet your needs as more people work and learn from home. Because we’re first responders, we’re accustomed to ensuring you have power and connectivity even in challenging situations. We have plans in place for many very difficult eventualities, including this one.
At EPB, we’re always here for you. And, we’re always ready to respond to keep your energy and connectivity services operating at the highest level.
Please visit this page for information about networks offering their programming at no additional charge, announcements related to channel guide listings, and new releases available to watch.
EPB Quick Connect Free WiFi is now available at multiple locations. Parents and students are encouraged to use this free WiFi hotspot for on-line learning and other necessary business. For more information and locations, visit this page.
Through a partnership with Hamilton County Schools and WTCI-PBS, most EPB TV subscribers can now access additional learning resources:
We've joined with the FCC in upholding a pledge to do everything we can to provide internet access throughout this crisis including working with customers to maintain their service and making more public WiFi available.
We remain fully staffed at all key locations to ensure continued Smart Grid and fiber optic network resilience and reliability. Our network was designed to provide you with ample access to the internet with speeds starting at 300 Mbps, enabling you to work and learn without data caps or throttling.
Please contact us if you have trouble paying or would like to set-up a partial payment. We recognize that many customers are experiencing negative financial impacts and we are committed to working individually with customers to find options to maintain the services they need, regardless of ability to pay at this difficult time. If this is an issue for you and would like payment assistance, please click here.
We encourage you to be vigilant and aware of scammers who continue to target our customers and threaten disconnection of service and ask for immediate payment. These scammers use texts, emails, and robo calls to threaten shut-off, demand immediate payment, and include instructions for payment. Authentic EPB communications simply ask customers to call for more information.
Please call an EPB representative immediately at 423-648-1372 if you have any concerns about verification.