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FAQ's


We are in the process of contacting property managers throughout our service area to discuss delivering EPB Fiber Optics.

To learn more about EPB Fiber Optics availability at your apartment complex, give us a call at 423-648-1372.

You can use the settings below to configure your favorite email client.

IMAP (Incoming Mail)

  • Server: mail.epbfi.com
  • SSL: Yes
  • Port: 993

SMTP (Outgoing Mail)

  • Server: smtp.epbfi.com
  • SSL: Yes
  • Port: 465

We are offering the best prices we can up front, with no introductory prices that skyrocket after the introductory period is over, and you’ll get the best value when you bundle two or more services with us. 

EPB Fiber Optics Email provides 10GB of free storage for your messages and attachments. Storage use is based on the size of all of the messages and attachments in your mail, including those in Spam and Trash. So you might want to check those boxes and delete the info you no longer need.

This depends on the wiring that is already in your home. If your home’s wiring is not capable of delivering the best quality from Fi TV, Fi-Speed Internet or Fi Phone, we will replace the wiring that is currently running to your existing jacks at no charge to you.

This will depend greatly on the age and specifications of the hardware you use in your home. Older hardware will most likely not be able to carry gigabit speeds. We have technical experts here at EPB Fiber Optics who can discuss these concerns with you further if you’d like. Our goal is to offer you advice and hardware that helps optimize your user experience as much as possible using some of the best technology currently available.

Fiber optics are laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than any other power source, fiber optics makes everything faster. Uploading, downloading and speeds are all improved because fiber optics sends information with the speed of light.

Traditional communications companies use copper lines to transfer their signal to your home. EPB Fiber Optics is the area’s only provider that uses 100% fiber optics.