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FAQ's


We are offering the best prices we can up front, with no introductory prices that skyrocket after the introductory period is over, and you’ll get the best value when you bundle two or more services with us. 

We are in the process of contacting property managers throughout our service area to discuss delivering EPB Fiber Optics.

To learn more about EPB Fiber Optics availability at your apartment complex, give us a call at 423-648-1372.

EPB Fiber Optics Email provides 10GB of free storage for your messages and attachments. Storage use is based on the size of all of the messages and attachments in your mail, including those in Spam and Trash. So you might want to check those boxes and delete the info you no longer need.

This depends on the wiring that is already in your home. If your home’s wiring is not capable of delivering the best quality from Fi TV, Fi-Speed Internet or Fi Phone, we will replace the wiring that is currently running to your existing jacks at no charge to you.

This will depend greatly on the age and specifications of the hardware you use in your home. Older hardware will most likely not be able to carry gigabit speeds. We have technical experts here at EPB Fiber Optics who can discuss these concerns with you further if you’d like. Our goal is to offer you advice and hardware that helps optimize your user experience as much as possible using some of the best technology currently available.

Fiber optics are laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than any other power source, fiber optics makes everything faster. Uploading, downloading and speeds are all improved because fiber optics sends information with the speed of light.

Traditional communications companies use copper lines to transfer their signal to your home. EPB Fiber Optics is the area’s only provider that uses 100% fiber optics.

  • A Gig-speed router (extremely important for the best WiFi performance)
  • Professional router installation and home WiFi network setup
  • Configuration for optimal wireless coverage to deliver the most bandwidth throughout your home
  • Expert set up of all your wireless devices
  • Return visits at no extra charge to set up other internet connected devices as you purchase them
  • No cost tech support whenever you need it – 24/7/365

You can use the settings below to configure your favorite email client.

IMAP (Incoming Mail)

  • Server: mail.epbfi.com
  • SSL: Yes
  • Port: 993

SMTP (Outgoing Mail)

  • Server: smtp.epbfi.com
  • SSL: Yes
  • Port: 465

Yes. You can use any combination of Fi TV supported devices on your home’s network.

We suggest you do, in order to get the most from your Fi-Speed Internet service. More people are using their WiFi network to access video content like Fi TV, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on WiFi networks. 

Studies suggest that households will soon average about 30 connected devices. So to help you make the most of your EPB Fiber Optics internet, in-home WiFi network set-up, maintenance and support provided by EPB Smart Network is more important than ever.