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FAQ's


Yes. At most, customers may only license enough panels to cover the average of their power usage over the last 12 months or 100 panels whichever is less.

Every 20-year license includes a buyback option if the customer requests it anytime during the 20-year expected life. A schedule of the buyback values will be established and published at the time of purchase.

A Renewable Energy Certificate reflects the environmental benefits of 1 megawatt of renewable energy. A REC offsets the greenhouse gases associated with 1 megawatt hour of conventional, fossil fuel electricity.

All of our offsets come from EPB’s solar installation on Holtzclaw Avenue.

Yes, we register our system’s RECs with the North American Renewables Registry (NAR). NAR ensures that the power from our solar array is verified by an independent third party. (NAR is an independent third party that verifies our solar array’s production and its RECs.)

Yes, customers who buy panel leases and licenses automatically get the environmental benefits, including offsets. Other offsets available for purchase come from panels that have not been bought or leased, and they are available on a first come, first served basis.

Unfortunately, no. The 30% federal residential income tax credit available under Section 25D of the Internal Revenue Code only applies to homeowners making a capital investment to install solar at their home. Fortunately, Solar Share is built on a scale that allows EPB to offer pricing that is very competitive and often lower than federally subsidized rooftop installations.

Each solar panel within the array is estimated to produce approximately 37 kWh per month. Determine the percentage of your home’s energy use you want to receive as a solar credit and multiply that by your average monthly energy use. For example, if you want 25% of your home‘s power use to be solar, and your average use is 1,600 kWh per month, you would license 9 panels (1600 x .25 = 400 ÷ 37 = 9.25)

There are two ways to do this:

  1. Use the myEPB app on your phone (available for free in the Apple App Store and the Google Play Store). Open the app. Press the “View usage chart” button in the center. Select the “MONTHLY” tab on the right. This page will display your average monthly usage over the last 12 months in kWh.
  2. Access your account at EPB.com. Go to EPB.com. Click the “MyEPB” dropdown menu at the top right. Select “My Accounts” on the menu. Type in your Username and Password, and select the “Login” button. Select “My Consumption History” on the menu left. Here you will find your past bills and charts of your energy usage.

Equipment and wiring repairs, equipment inspections, cleaning of the panels as needed, electronic monitoring of the equipment, and administrative costs associated with the operation of the site.

Not at this time. To ensure consistent power generation benefits for all Solar Share participants, EPB determines each customer’s monthly power generation credit by figuring the average power generation of all the panels for that month. This means that if some panels are not as well-positioned in relation to the sun, Solar Share participants are not penalized.

Credits will depend on total generation of the array for the month prior and will be calculated at the current residential electric rate. For example, if your panel generates 37 kWh and the current residential electric is about 10.3¢ per kWh with fuel cost adjustment (view the current electric rate, or call 423-648-1372), you would receive a credit of $3.81 per panel. What’s nice about this is that if the residential rate goes up, your Solar Share bill credits become more valuable as they automatically adjust as the electric rate rises or falls.

Charges will appear the month after you sign up with credits appearing the month after that. For example, if you contact EPB and sign up on July 15, 2017 for a panel, you will see the CHARGE on your AUGUST invoice (the next month and all following months). The CREDIT will appear on your SEPTEMBER invoice (approximately 2 months after you sign up and all following months). Why? During the first month after your purchase, your panel is generating electricity.  That generation is accumulated throughout the month and then credited on your next bill.  If a customer opts for the 20-year license, this is a one-time only charge.

Credits and Charges will appear as separate line items on the customer bill.

Yes, EPB is still offering TVA’s Green Power Switch and Southeastern RECs.

Green Power Switch charges $4 for 150 kWh of a mix of alternative generation, mainly wind from across TVA’s service territory. EPB Solar Share offsets are $5 for 100 kWh of local, Chattanooga-made, 100% solar power.

This depends on several factors — primarily the participation of our customers in this project.  If the demand for local solar energy generation exceeds this installation, EPB will work with TVA to determine if we can install additional solar generation.

No. Your monthly credit is calculated from the total amount of energy produced at the array divided by the total number of panels.

Absolutely. Solar Share can offer a host of benefits to our commercial customers and EPB is offering a similar tiered incentive program. Interested commercial customers can call 423-648-1372 and our customer care representatives can connect you with a personal consultant.

At this point, whether you install panels on your house or participate in community solar, solar power generation is a premium product that’s a bit more expensive than conventional power. In the near term, the primary benefit of solar energy generation is environmental – generating energy from the sun significantly reduces carbon emission and contributes to improving the health of our planet. In the longer term, the financial benefit of solar is that it locks in your energy cost at today’s rate. As the cost of conventional power rates go up, the cost of participating in Solar Share remains the same. What’s nice about this is that as the cost of conventional electric rates goes up, your Solar Share bill credits become more valuable.

When you purchase offsets, the money goes toward the capital costs of installing the Solar Share array.

A REC refers to specifically 1 megawatt of electricity’s environmental benefits. Offsets refer to any increment of environmental benefits less than 1 megawatt hour.