Scam Alert: EPB is receiving reports that some customers are receiving scam robo calls demanding immediate payment for their electric/fiber bills to avoid disconnection. These calls may appear to come from an EPB number, but EPB never demands payment in an automated phone message. Instead, we simply ask customers to call back for more information.  Please disregard if you receive a robo call demanding that you press a button and make an immediate payment. If you have questions or concerns, please call (423) 648-1372. EPB is here 24/7/365 to serve you.


Manage your Fi Phone service from any internet-enabled device. Here’s how:


Enter your user name and password

Manage your voicemail, see missed calls, search contacts, modify settings & more!

And, a handy “Help” option is also located at the upper right-hand corner of your screen

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