Scam Alert: EPB is receiving reports that some customers are receiving scam robo calls demanding immediate payment for their electric/fiber bills to avoid disconnection. These calls may appear to come from an EPB number, but EPB never demands payment in an automated phone message. Instead, we simply ask customers to call back for more information. Please disregard if you receive a robo call demanding that you press a button and make an immediate payment. If you have questions or concerns, please call (423) 648-1372. EPB is here 24/7/365 to serve you.
Our installation process includes two steps:
Outside your home: Sometime between now and your installation appointment we will mount an Optical Network Terminal (ONT) box outside of your home near your existing electric meter.
There’s no need for you to be at home but we may need access to a part of your home that is fenced or houses a family pet. If so, we will conduct this phase during the most convenient time for you and your pet.
Inside your home: During your scheduled installation appointment, someone age 18 or older will need to be home. Typical installations take from 2-5 hours.
During this visit, we will be running fiber optic service from the outdoor ONT box to indoor connections designated for Internet, TV and/or phone service. When installation is complete, all work areas will be cleaned and returned to their original state.