Scam Alert: EPB is receiving reports that some customers are receiving scam robo calls demanding immediate payment for their electric/fiber bills to avoid disconnection. These calls may appear to come from an EPB number, but EPB never demands payment in an automated phone message. Instead, we simply ask customers to call back for more information.  Please disregard if you receive a robo call demanding that you press a button and make an immediate payment. If you have questions or concerns, please call (423) 648-1372. EPB is here 24/7/365 to serve you.

Parental Controls


Parents have the ability to block access to certain content in your line-up from younger family members. Set parental controls by pressing “Menu", “Settings” and “Parental Controls.” Set up a four-digit Personal Identification Number (PIN) and you will be given the opportunity to choose from various channel-blocking options – including certain channels, movies by their rating, rentals and adult content. Press “Lock” to save settings. After that, viewers can only access controlled content by entering the PIN number.


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