Scam Alert: EPB is receiving reports that some customers are receiving scam robo calls demanding immediate payment for their electric/fiber bills to avoid disconnection. These calls may appear to come from an EPB number, but EPB never demands payment in an automated phone message. Instead, we simply ask customers to call back for more information.  Please disregard if you receive a robo call demanding that you press a button and make an immediate payment. If you have questions or concerns, please call (423) 648-1372. EPB is here 24/7/365 to serve you.

DVR 101


The Digital Video Recorder (DVR) in your Set Top Box enables you to record up to 4 shows in SD or 2 shows in HD while you watch another show. Store up to a gigabyte of your favorite programming to view in any room with a Set Top Box, any time - on your schedule.

Press “Menu,” “Recorded TV” and “Add Recording” to schedule a recording from either the program Guide, by title search or manually by channel and time. Also, you can download our remote DVR mobile app called “EPB DVR Manager” from the app store to set recordings when you are away from home.


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