Scam Alert: EPB is receiving reports that some customers are receiving scam robo calls demanding immediate payment for their electric/fiber bills to avoid disconnection. These calls may appear to come from an EPB number, but EPB never demands payment in an automated phone message. Instead, we simply ask customers to call back for more information.  Please disregard if you receive a robo call demanding that you press a button and make an immediate payment. If you have questions or concerns, please call (423) 648-1372. EPB is here 24/7/365 to serve you.

How to Read Your Electric Bill


Your electric bill is more than an invoice – it’s a power tool for monitoring your energy consumption.

A detailed chart and history graph helps you track current energy usage against your usage history. With this information, you can be aware of unanticipated changes in your energy consumption and costs. If you notice significant discrepancies between your past usage and current usage, you can locate the source of the difference – such as the inefficiency of an aging central heat and air system, water heater or other major appliance. Or you may simply need to weatherize your home.

Your power bill helps you take quick action to control your energy costs. For more information, please contact us at (423) 648-1EPB (1372).

Download HowToReadYourBill.pdf


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