Scam Alert: EPB is receiving reports that some customers are receiving scam robo calls demanding immediate payment for their electric/fiber bills to avoid disconnection. These calls may appear to come from an EPB number, but EPB never demands payment in an automated phone message. Instead, we simply ask customers to call back for more information. Please disregard if you receive a robo call demanding that you press a button and make an immediate payment. If you have questions or concerns, please call (423) 648-1372. EPB is here 24/7/365 to serve you.
At EPB Energy, we work hard to keep electric rates reasonable. Our rates remain lower than the national average, in part because we operate in a highly efficient, reliable and customer-focused manner.
So, while we cannot control the cost of fuel or other factors that have an impact on your usage such as high and low temperature days, we can make sure that every time you use electricity in your home or business, you are getting great value for every dollar.
Your electric rates are based on kilowatt hours. One kilowatt hour is roughly the power required to burn a 100-watt light bulb for 10 hours.
EPB Residential Customer Charge (as of July 1, 2015): $9.36
Energy Rate after fuel cost adjustment (as of January 1, 2020): $0.10273
Fuel Cost Adjustment (as of January 1, 2020): $0.01932
Electric rate before adjustment (as of October 1, 2019): $0.08341