Deposits & Payments


Is there a security deposit required for electric service?

Since every EPB Electric Power customer account uses power before the first bill is received, we require an initial deposit of $200.00 to cover the cost of this power. However, all new applicants for service undergo a review of their credit history and those with a satisfactory credit rating may have the deposit waived or billed on the first month's bill. Customers with less than satisfactory credit will be required to pay a deposit in advance. Deposits may be paid using Visa, MasterCard, Discover Card, debit card or cash in person at one of our three convenient locations and must be paid before electric service can be connected.

Is there a connection option that does not require a deposit? 

Yes. Pre-Pay Power enables you to set up an account with an initial $50 payment to be applied against future power use. With Pre-Pay Power, you pay for power before you use it – like putting gas in your car. Add funds to your account 24 hours a day, and receive alerts when your balance is low. With the Pre-Pay Power option, there are no late fees, no disconnect fees, no security deposit and no surprise bills. However, initial connection fees do still apply. Ask a representative for more details.

Are deposits ever refunded?

Your security deposit – plus interest – may be refunded upon your request after 12 months of continuous service and a good payment record.

If you disconnect your service before your deposit is refunded, the full amount of the deposit and any accrued interest will be applied toward your final bill. Any amount remaining will be refunded to you.

Are there alternatives to security deposits?

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

Can I have more than one electric account at a time?

Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Electric Power customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.

What happens if I’m late with my monthly payment?

If we do not receive payment by the 16th day after your billing date, a late fee will be added to your balance, and your account will be considered delinquent. The late fee is 5% on the first $250.00 of the amount owed, and 1% on the remaining balance above $250.00.

A reminder notice will be mailed, indicating the amount of payment due. Payment must be received by EPB Electric Power within seven days of this reminder notice in order to avoid disconnection of your service. Please note that EPB Electric Power field representatives cannot accept payments.

If you foresee difficulty in paying a bill, call us at (423) 648-1372 and we may be able to extend your payment deadline. In special circumstances, we may also be able to direct you to social service agencies for financial assistance.

What happens if my check for bill payment is returned?

If a check or any other payment is returned by your financial institution, we will charge a $30.00 fee for processing the returned payment and require repayment with cash, cashier’s check or money order. Any account with two more returned payments in a 12-month period will be designated as a “cash only” account. All future payments will need to be made with cash, cashier’s check, money order, Visa or MasterCard.

What happens if my service is disconnected?

If service is disconnected due to nonpayment, we require that all past due balances be paid as well as any reconnection fees and security deposits.

What are the reconnection fees?

If your power is disconnected for nonpayment, a fee is required to reconnect. If reconnection happens at the meter on the same day during business hours, the fee is $29.00. After business hours the fee is $64.00. If reconnection can wait until the following day, the fee is $17.00. If reconnection happens at the utility pole, the fee is $75.00. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.

Can I dispute my bill?

If you would like to dispute an EPB Electric Power bill that you think is in error, please contact us at (423) 648-1372. We will not disconnect service for nonpayment of the amount in dispute if you notify us before the bill is past due and you pay all undisputed charges before their due date.

What are the terms of the EPB Customer Agreement?

By accepting electric service from EPB Electric Power, you agree to comply with all Rates, Rules, Regulations, Policies and Procedures that exist at the time service is started. This includes, but is not limited to, obligation to pay for any electric service provided to you by EPB Electric Power. Failure to abide by EPB Electric Power’s Rates, Rules, Regulations, Policies and Procedures may cause your electric service to be disconnected. You further agree to pay all expenses, including reasonable attorneys’ fees, associated with the collection of any unpaid amounts for electric service received by you from EPB Electric Power. Your obligation upon acceptance of service from EPB Electric Power is subject to any future amendments or modifications to the Rates, Rules, Regulations, Policies and Procedures.

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