Update (9:00 PM): Following storms that swept through the Chattanooga area both on both Saturday and Sunday evening, EPB is working as quickly as possible to restore power to about 500 customers who continue to experience outages due to damage to the system. Over the last two days, the Smart Grid has prevented outages or auto-restored power to about 10,100 customers. EPB will continue working until all customers have power. Please check back for additional information. You may also refer to the Outage Map or call EPB Customer Service, 423-648-1EPB (1372).

Customer Care Pledge

The best possible service delivered with the utmost respect. That's always been our commitment to our customers - and it always will be.

This is Our Pledge to You as a Residential Customer

  1. Internet privacy - we do not share or sell your web site browsing information or online content
  2. Internet without data caps or speed throttling
  3. Free installation and no contracts
  4. No hidden fees or surprise billing
  5. Neighborly customer service, 24/7/365 to serve you