Customer Care Pledge

The best possible service delivered with the utmost respect. That's always been our commitment to our customers — and it always will be.

• Internet Privacy - We never sell your web site browsing information or online content
• Open Internet (Net Neutrality) — Every home and business customer can send web content through EPB's network at the same fast speed without having to pay extra
• Fair and Equal Internet — EPB doesn't play favorites when it comes to online traffic, so businesses of all sizes have a level playing field for delivering new and innovative options for customers. That's good for customers and good for creating new jobs
• Internet without data caps or speed throttling
• Free residential installation and no contracts
• No hidden fees or surprise billing
• Neighborly customer service, 24/7/365 to serve you