Our mission is to keep Chattanooga running and comfortable with the most reliable power delivery in the nation. That’s the power of community.
Perhaps our biggest and most rewarding endeavor so far has been the construction of the most automated Smart Grid system in the nation.
With a 100% fiber optic network as its backbone, EPB’s next-generation Smart Grid offers exceptionally reliable electric power service and the communications capabilities to both reduce the impact of power outages and allow customers greater control of their electric power usage.
EPB maintains some of the lowest electricity costs in the country, but you can still take measures to keep your power costs down by upping your home’s energy efficiency. Taking even the most simple home improvement measures to help avoid involuntary energy waste is good for you, good for the community as a whole, and good for our environment.
EPB strives to maintain the natural beauty of trees and shrubs while at the same time ensuring your safety and preventing electrical line damage and potential outages, due to high wind, ice, lightning and heavy rain cause trees and limbs to fall which can down power lines.
If you're planning a project that involves digging in your yard in Tennessee or Georgia, call your state's One Call System first to make sure that there are no buried power lines, gas lines, water lines or phone lines. It's a call that could help you avoid putting yourself and your family in danger, breaking the law and damaging lines.
In Tennessee, call 1-800-351-1111.
In Georgia, call 1-800-282-7411.
Vegetation is one of the leading causes of outages in our electric system. Also, downed wires threaten the safety of people and animals as well as increase the cost of providing utility service.
Although we can’t avoid this completely, we can reduce it by proactively managing vegetation growth in certain areas, such as around power poles and equipment.
There are several possible reasons for this. Some neighborhoods get electricity from several different circuits. There may be a damaged transformer serving only three or four homes in the neighborhood. The line connecting power from your street to your home could be broken. There may be damage to your meter.
Make sure that you’ve reported your power outage to EPB – we may not be aware that your power is out unless you let us know by calling at 423-648-1EPB (1372) or email us at email@example.com.
EPB’s next-generation Smart Grid reduces the impact of power outages on our customers and community, allows improved operational efficiencies and offers customers greater control of their electric power usage. Consisting of an elaborate network of specialized computers along our fiber optic network, ultra-fast communications enable devices to share information between each other and our Control Center in as little as 5 milliseconds, round trip.
That means the smart grid can now respond to – and often resolve – problems in the field in real time with little or no human intervention.
Part of our Smart Grid system, digital smart meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. You can view your own consumption online and EPB will also know within 15 minutes if there’s a power outage or unusual consumption at your home or business in order to respond immediately and fix the problem.
- If on Overview screen and receive an error -> Click Settings -> Logout -> LogIn
- If on touch id/fingerprint screen and receive an error -> Cancel TouchID -> Enter your password -> Login
If errors are still occurring after performing these steps, please check to make sure you have a valid internet connection on your mobile device and lastly, uninstall and reinstall the app.