The information below applies to customers who subscribed to our new Fi TV product on or after July 22, 2019. If you subscribed to Fi TV before July 22, 2019, please click here for additional help and supporting documents.
After you order Fi TV, the next step in getting started is to download and install the Fi TV app on your streaming devices. The videos and documents within the links below include step-by-step instructions for the most popular online platforms.
There is no limit to the amount of content you can record and keep for up to 9 months. However, keep in mind each recording will be automatically deleted as it reaches 9 months on your DVR.
EPB will replace a device at no cost at any time for as long as you are renting the device. You will just need to return the original device. If you have EPB Smart Network, a technician will deliver and set up a new device for you, and return your original device at no additional charge.
To access your complete Fi TV channel list and to watch live TV, you must be connected to your home’s WiFi network. However, you can watch on demand content and DVR recordings away from your home’s WiFi network.
If there is an upcoming program you want to make sure you can watch on the go, we suggest you set it up to record on your DVR, and then you can watch it virtually “live” as it’s being “recorded.” You can also watch television through the network apps you are subscribed to.
Since the new Fi TV no longer requires a Set Top Box, you will use the remote that comes with your streaming device or smart TV to control Fi TV – just like you do with other apps like Netflix or Hulu.
Most popular channels, but not all, will support both of these features.
Unfortunately, no. You can Replay up to three days and watch shows but you cannot record them after they have originally aired, unless you had set up your DVR to record before it aired.