If you are terminating your EPB Fiber Optics Fi TV or EPB Smart Network service, you must return all EPB-supplied equipment to avoid added charges to your account. For more information on returning equipment, call 423-648-1372 anytime day or night.
The EPB Fi TV app offers the same three Channel Packages as our previous TV plans, including:
All available On Demand content for each network is also included.
Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.
There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.
Your Profile icon takes you to your DVR recordings. Just click on your Profile (rather than “Shows” or “Movies”) each time you want to access your DVR recordings.
If you're using a streaming device or smart TV, you may want to watch this helpful video for more information. If you're using a mobile device, you may want to watch this helpful video for more information. If you're using a web browser, you may want to watch this helpful video for more information. If you're still having trouble, give us a call anytime day or night at 423-648-1372.
Since the EPB Fi TV app no longer requires a set top box, you will use the remote that comes with your streaming device or smart TV to control Fi TV – just like you do with streaming services like Netflix or Hulu.
In most cases, yes. If you are using a current Fire TV Stick or Apple TV you can use that device’s remote for everything without having to change inputs between apps. Some older model remotes do not provide the ability to turn the TV on/off or control the volume – but newer ones do. Also, most Smart TV’s operate everything seamlessly with one remote.
If you have an Amazon Fire TV Stick, watch this helpful video for more information.