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Can I get the Gig with the EPB Fi TV app?

Try the steps below to resolve your issue.

Yes! In fact, for just $10 more a month than our 300 Mbps internet, the Gig is powerful enough to support all of your family’s devices with no buffering or lag times – even when all of them are running simultaneously.

Order or upgrade to the Gig now.

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Related FAQs

If you would like to view our step-by-step instructional video, please visit https://epb.com/my-epb/anti-virus and call us anytime at 423-648-1372 if you need assistance.

If you are terminating your EPB Fiber Optics Fi TV or EPB Smart Network service, you must return all EPB-supplied equipment to avoid added charges to your account. For more information on returning equipment, call 423-648-1372 anytime day or night.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

The EPB Fi TV app offers the same three Channel Packages as our previous TV plans, including:

  • Bronze (23 channels, including all local affiliates)
  • Silver (95 channels)
  • Gold (156 channels plus 50 music channels)

All available On Demand content for each network is also included.

See the most current channel lineup

IMAP (Incoming Mail): Server: mail.epbfi.com, SSL: Yes, Port: 993. SMTP (Outgoing Mail): Server: smtp.epbfi.com, SSL: Yes, Port: 465.

There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

These are two different frequencies you can set your router to deliver. The 2.4 GHz frequency has a longer range, which means it will project your WiFi signal further away from the router - even through barriers like walls. The 5 GHz transmits a shorter signal, but at a faster speed. A "mesh network" combines the two frequencies for an optimized experience on most devices.

And, EPB Fiber Optics’ Smart Network whole-home WiFi solution makes creating and maintaining a WiFi network easy. For just $9.99 a month (plus tax) you’ll receive the right router and equipment, professional network set up to make the most of your EPB internet connection, plus expert support available 24/7/365. Technicians are available to come out to your home anytime to help maintain your network, including equipment upgrades, as needed.

Learn more.

For other questions, get in touch with us

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Channel listings by package

The interactive guide below may include temporary, free preview channels that are not available in the package you select.
Please refer to the digital PDFs below for the most current channel tier listings.
Fi TV Channel Lineup | Lista De Canales

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