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Can I get the Gig with the EPB Fi TV app?

Try the steps below to resolve your issue.

Yes! In fact, for just $10 more a month than our 300 Mbps internet, the Gig is powerful enough to support all of your family’s devices with no buffering or lag times – even when all of them are running simultaneously.

Order or upgrade to the Gig now.

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Related FAQs

You can record as many shows as you like at the same time and not take up any of your streams. So you can record on several channels at the same time and still watch up to 6 streams (or more with additional stream purchase) on other channels and devices while you are recording.

Order or upgrade Fi TV now

Yes! In fact, for just $10 more a month than our 300 Mbps internet, the Gig is powerful enough to support all of your family’s devices with no buffering or lag times – even when all of them are running simultaneously.

Order or upgrade to the Gig now.

Sometime between the time you order and your installation appointment we will mount an Optical Network Terminal (ONT) box outside of your home near your existing electric meter. There’s no need for you to be at home but we may need access to a part of your home that is fenced or houses a family pet. If so, we will conduct this phase during the most convenient time for you and your pet. During your scheduled installation appointment, someone age 18 or older will need to be home. Typical installations take from 2-5 hours. During this visit, we will be running fiber optic service from the outdoor ONT box to indoor connections designated for internet, TV and/or phone service. When installation is complete, all work areas will be cleaned and returned to their original state. Our EPB Fiber Optics technicians will transfer your email contacts.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Yes. As long as you are logged into a device you are using a stream. To free up streams, simply log out of devices. To sign out of Fi TV on that device, click “sign out” at the bottom of your Profile screen.

Yes, there will be a charge of $100 for each router/extender you do not return.

Unfortunately, no. You will need to keep using your current rented device as long as it is still functional and supported. However, if you ever have a problem with a device you are renting from EPB, we will replace it for you when you return the original device.

For other questions, get in touch with us

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