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What’s included with EPB Smart Network?

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EPB Smart Network includes the right equipment, professional installation and anytime support to optimize your home's WiFi network. For just $9.99 a month you get:

  • A Gig-speed router (extremely important for the best WiFi performance).
  • Professional router installation and home WiFi network setup.
  • Configuration for optimal wireless coverage to deliver the most bandwidth throughout your home.
  • Expert set up of all your wireless devices.
  • Return visits at no extra charge to set up other internet connected devices as you purchase them.
  • No cost tech support whenever you need it – 24/7/365.

Learn more.

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Related FAQs

EPB Smart Network includes the right equipment, professional installation and anytime support to optimize your home's WiFi network. For just $9.99 a month you get:

  • A Gig-speed router (extremely important for the best WiFi performance).
  • Professional router installation and home WiFi network setup.
  • Configuration for optimal wireless coverage to deliver the most bandwidth throughout your home.
  • Expert set up of all your wireless devices.
  • Return visits at no extra charge to set up other internet connected devices as you purchase them.
  • No cost tech support whenever you need it – 24/7/365.

Learn more.

Our internet security reference guide offers some best practices to help you secure your internet. In addition, we offer McAfee LiveSafe software free of charge to our customers. McAfee can be downloaded from your Fi-Speed Internet account page.

If you need assistance setting up your account page, please contact us at 423-648-1372.

Download McAfee LiveSafe.

There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.

For more information, watch this helpful Tech Tip video.

There are many reasons why you may not be achieving Gigabit speeds. Let's start by pointing out that the best way to get the maximum internet speed is to connect your computer directly to the EPB Fiber Optics jack using a Cat 5e ethernet wire. Keep in mind that advertised speeds can rarely be achieved on WiFi because the signal strength diluted over a wireless network. If you're using a WiFi router, there are several factors that can affect your performance. The age and type of wireless router, as well as its placement in your home are determining factors of speed and performance. And, like all technology, wireless routers are continually improved and updated for better performance. If you're using older equipment that wasn't made to handle such speeds, we recommend that you upgrade your router and computer if necessary.

For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.

We're using the internet more than ever before. In fact, the average household already has more than twenty connected devices, and some experts project that number will triple in the next few years. Gaming consoles, smartphones, tablets, PC’s, thermostats, doorbells, security cameras, smart TV’s, streaming media devices (Amazon Fire Stick TV, Apple TV, etc) and many, many more devices are becoming part of our everyday lives. And, with the whole family using your home's internet at the same time, the more bandwidth (speed) you have the more you can do, without lagging or buffering.

Order or upgrade to the Gig today

Minimum equipment requirements include: Processor - Intel i5 3.2GHz or higher and AMD FX-8120 or higher, Memory - 8GB or higher, Operating System (OS) - Windows 8.1 or Apple Mac OSX 10.8 or higher, PCIx Hard Drive with Sequential Read/Write over 1.25 GigaBytes per second.

For other questions, get in touch with us

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