We’ll keep your business connected by helping you make the most of your voice solutions. Refer to the resources below for more information.
Do business cross country or around the world
Choose a domestic or international long distance plan that works for your business
Order Long DistanceEach message can be up to three minutes long.
Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.
Every extension number is directly connected to a specific telephone in your business. If you need to change or add an extension, call us at 423-648-1500.
Yes. EPB Hosted Phone Solutions includes a Multi-Line Hunt Group features which does just that. To learn more schedule your free business technology assessment or call 423-648-1500.
SimRing allows you to designate multiple phones to ring simultaneously when a call is directed to your desk phone. All phones will ring at the same time until the call is answered or voicemail on one of the phones picks up.
Find Me/Follow Me allows you to designate a series of phone numbers that will ring in the order you specify when a call is directed to your desk phone. You will either have SimRing or Find Me/Follow Me depending upon your level of service. Only one of these features may be used at one time. You can manage either feature from your desk phone or online via the CommPortal.
Press the Envelope icon on the phone and enter the PIN number you setup. If you have not setup your mailbox yet, then the default PIN number is 4729#
Yes. You can easily forward voice messages to another mailbox by pressing 5 while listening to a voice message from any phone, or by accessing your voicemail online via the CommPortal.
Soft Phone Terms and Conditions
Soft Phone Terms and Conditions for commercial fiber optics customers.
Hosted Call Record - Frequently Asked Questions
View frequently asked questions for EPB Hosted Call Record.
Panasonic Cordless Quick Function Guide
View the Panasonic Cordless Quick Function Guide for business customers.
Polycom 301 Series Frequently Asked Questions
View the frequently asked questions for the Polycom 301 phone series.
Polycom 301 Series Quick Function Guide
View the Polycom 301 Series Quick Function Guide for business customers.
Polycom 301 Series Quick Start Guide
View the Polycom 301 Series Quick Start Guide for business customers.
Polycom 401 Series Frequently Asked Questions
View frequently asked questions for the Polycom 401 series phone for business customers.
Polycom 401 Series Quick Function Guide
View the Polycom 401 Series Quick Function Guide for business customers.
Polycom 401 Series Quick Start Guide
View the Polycom 401 Series Quick Start Guide for business customers.
Polycom 501 Series Frequently Asked Questions
View the frequently asked questions for Polycom 501 series phone for business customers.
Polycom 601 Series Frequently Asked Questions
View the frequently asked questions for the Polycom 601 series phone for business customers.
Polycom 501/601 Series Quick Function Guide
View the Quick Function Guide for the Polycom 501/601 Series for business customers.
Polycom 501601 Series Quick Start Guide
View the Quick Start Guide for the Polycom 501 and Polycom 601 phone series for business customers.
Polycom Handset User Guide
View the Handset User Guide for all Polycom phone series for business customers.
Polycom Product Comparison
Learn more about the various Polycom phone series we offer with a side by side comparison chart.
Fi Phone Business Quick Start Guide
View the Quick Start Guide for Fi Phone for Business.
Business Solutions Installation Guide
Learn more about what to expect while installing Business Solutions with this helpful guide.
Hosted UC Android Phone Quick Start Guide
Learn more about using Hosted UC on your Android phone with this helpful quick start guide.
Hosted UC Android Tablet Quick Start Guide
Learn more about using Hosted UC on your Android tablet with this helpful quick start guide.
Hosted UC iPad Quick Start Guide
Learn more about using Hosted UC on your iPad with this helpful quick start guide.
Hosted UC iPhone Quick Start Guide
Learn more about using Hosted UC on your iPhone with this helpful quick start guide.
Hosted UC Minimum Requirements
Learn about the minimum requirements needed to use Hosted UC.
International Long Distance Pricing
Talk as much as you want without worries with international calling at a great price. The clearest connection backed by our 100% fiber network.
Hosted UC Quick Start Guide for Mac Desktop
Get started making and accepting calls on your Mac desktop using the Hosted UC app.
Hosted UC Quick Start Guide for Windows Desktop
Get started making and accepting calls on your Windows desktop using the Hosted UC app.
Hosted Phone for Seniors Alto Plus Full User Guide
Learn more about the many features of this amplified telephone/speakerphone with integrated hearing aid technology and more.
Hosted Phone for Seniors JV35W Full User Guide
Learn how to use this tabletop “talking phone” specifically-designed for the hearing and visually impaired.
Hosted Phone for Seniors XLC3.4+ Full User Guide
Discover all of the features of this extra loud cordless speakerphone with caller ID designed for the unique needs of seniors
Hosted Phone for Seniors Alto Plus Quick Reference Guide
View the Hosted Phone for Seniors Quick Reference Guide for the Clarity Alto Plus handset.
Hosted Phone for Seniors JV35W Quick Reference Guide
View the Hosted Phone for Seniors Quick Reference Guide for the Clarity JV35W handset.
Hosted Phone for Seniors XLC3.4+ Quick Reference Guide
View the Hosted Phone for Seniors Quick Reference Guide for the Clarity model XLC3.4+ handset.
Poly Rove_30 40 DECT IP Phone Setup Sheet
Poly Rove FAQ
Poly Rove R8 DECT IP Phone Repeater Setup Sheet
Polycom Business IP Phones QuickTips
Polycom VVX Expansion Module Quick Start Guide
Polycom VVX350 FAQ
Polycom VVX350 Quick Function Guide
Polycom VVX350 Quick Start Guide
Polycom VVX450 Quick Function Guide
Polycom VVX450 FAQ
Polycom VVX450 Quick Start Guide
Poly Rove 30 - Quick Function Guide
Hosted Call Record User Guide
This guide provides information about the EPB Hosted Call Record Web Platform features and functions.
CCX 600 Set Up
CCX QuickTips
CCX UserGuide
Trio 8300 QuickTips
Trio 8300 Set Up
Trio 8500 8800 QuickTips
Trio 8500 Set Up
Trio 8800 Set Up
Soft Phone Terms and Conditions
Soft Phone Terms and Conditions for commercial fiber optics customers.
Hosted Call Record - Frequently Asked Questions
View frequently asked questions for EPB Hosted Call Record.
Panasonic Cordless Quick Function Guide
View the Panasonic Cordless Quick Function Guide for business customers.
Polycom 301 Series Frequently Asked Questions
View the frequently asked questions for the Polycom 301 phone series.
Polycom 301 Series Quick Function Guide
View the Polycom 301 Series Quick Function Guide for business customers.
Polycom 301 Series Quick Start Guide
View the Polycom 301 Series Quick Start Guide for business customers.
Polycom 401 Series Frequently Asked Questions
View frequently asked questions for the Polycom 401 series phone for business customers.
Polycom 401 Series Quick Function Guide
View the Polycom 401 Series Quick Function Guide for business customers.
Polycom 401 Series Quick Start Guide
View the Polycom 401 Series Quick Start Guide for business customers.
Polycom 501 Series Frequently Asked Questions
View the frequently asked questions for Polycom 501 series phone for business customers.
Polycom 601 Series Frequently Asked Questions
View the frequently asked questions for the Polycom 601 series phone for business customers.
Polycom 501/601 Series Quick Function Guide
View the Quick Function Guide for the Polycom 501/601 Series for business customers.
Polycom 501601 Series Quick Start Guide
View the Quick Start Guide for the Polycom 501 and Polycom 601 phone series for business customers.
Polycom Handset User Guide
View the Handset User Guide for all Polycom phone series for business customers.
Polycom Product Comparison
Learn more about the various Polycom phone series we offer with a side by side comparison chart.
Fi Phone Business Quick Start Guide
View the Quick Start Guide for Fi Phone for Business.
Business Solutions Installation Guide
Learn more about what to expect while installing Business Solutions with this helpful guide.
Hosted UC Android Phone Quick Start Guide
Learn more about using Hosted UC on your Android phone with this helpful quick start guide.
Hosted UC Android Tablet Quick Start Guide
Learn more about using Hosted UC on your Android tablet with this helpful quick start guide.
Hosted UC iPad Quick Start Guide
Learn more about using Hosted UC on your iPad with this helpful quick start guide.
Hosted UC iPhone Quick Start Guide
Learn more about using Hosted UC on your iPhone with this helpful quick start guide.
Hosted UC Minimum Requirements
Learn about the minimum requirements needed to use Hosted UC.
International Long Distance Pricing
Talk as much as you want without worries with international calling at a great price. The clearest connection backed by our 100% fiber network.
Hosted UC Quick Start Guide for Mac Desktop
Get started making and accepting calls on your Mac desktop using the Hosted UC app.
Hosted UC Quick Start Guide for Windows Desktop
Get started making and accepting calls on your Windows desktop using the Hosted UC app.
Hosted Phone for Seniors Alto Plus Full User Guide
Learn more about the many features of this amplified telephone/speakerphone with integrated hearing aid technology and more.
Hosted Phone for Seniors JV35W Full User Guide
Learn how to use this tabletop “talking phone” specifically-designed for the hearing and visually impaired.
Hosted Phone for Seniors XLC3.4+ Full User Guide
Discover all of the features of this extra loud cordless speakerphone with caller ID designed for the unique needs of seniors
Hosted Phone for Seniors Alto Plus Quick Reference Guide
View the Hosted Phone for Seniors Quick Reference Guide for the Clarity Alto Plus handset.
Hosted Phone for Seniors JV35W Quick Reference Guide
View the Hosted Phone for Seniors Quick Reference Guide for the Clarity JV35W handset.
Hosted Phone for Seniors XLC3.4+ Quick Reference Guide
View the Hosted Phone for Seniors Quick Reference Guide for the Clarity model XLC3.4+ handset.
Poly Rove_30 40 DECT IP Phone Setup Sheet
Poly Rove FAQ
Poly Rove R8 DECT IP Phone Repeater Setup Sheet
Polycom Business IP Phones QuickTips
Polycom VVX Expansion Module Quick Start Guide
Polycom VVX350 FAQ
Polycom VVX350 Quick Function Guide
Polycom VVX350 Quick Start Guide
Polycom VVX450 Quick Function Guide
Polycom VVX450 FAQ
Polycom VVX450 Quick Start Guide
Poly Rove 30 - Quick Function Guide
Hosted Call Record User Guide
This guide provides information about the EPB Hosted Call Record Web Platform features and functions.
CCX 600 Set Up
Trio 8800 Set Up
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Give us a call anytime day or night at 423-648-1500.