Our Tier 1 & Tier 2 Support Services provide your customers with professional, always-on assistance while freeing your internal teams up to focus on growth and strategy.
Eliminate the expense of building and maintaining your own support team. We handle staffing, training and ongoing quality assurance.
Whether you’re serving 500 subscribers or 50,000, our infrastructure scales with your business without the headcount headaches.
We’re equipped to handle data & internet service, voice and video. We resolve issues quickly to keep customers happy and strengthen your brand.
Our Tier 1 & Tier 2 support services are operator-informed, flexible and designed to fit in seamlessly with your existing systems and workflows.
Rely on us for phone, chat and email support 24/7/365 or opt for after-hours, weekend and holiday coverage.
When CCECA entered the broadband business, we faced many challenges—especially around providing reliable, high-quality technical support for our members. We knew we needed a partner who was like-minded, shared our values, and would treat our members with the same care and respect we do. We truly hit a home run by partnering with EPB. More than four years later, the technical support EPB provides to our members remains outstanding.
Andrew Owens
Director of Broadband, Cherokee Country Electric Co-Op Association
