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Broadband Advisor Training Accelerate your team’s fiber sales success with a proven approach
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Turn customer service reps into expert, trusted advisors

Empower your team with the knowledge, tools, and confidence to launch your new fiber business. Our consultative selling approach teaches your representatives to ask customers the right questions, actively listen to their needs, and confidently guide them to the best solutions—ultimately driving more sales.

No-Pressure Sales

Consultative selling is an intuitive, natural approach

  • Your team will learn how to ask customers fact-finding questions
  • Develop active listening skills to uncover what customers want
  • Discover what features truly matter to each unique individual
  • Knowledgeably match product benefits to specific requests
  • Confidently propose a must-have fiber solution that sells itself
Broadband 101

Immerse your team in your new fiber product set

  • They’ll learn why fiber optics technology is essential
  • Understand your fiber products and how they work
  • Realize how your products are superior to the competition
  • Effectively sell against competitors’ promotional pricing
  • Advise the right solutions and close more sales
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Training Course

Energize results with our proven blueprint for success

Give your team essential skills and proven sales techniques with an easy-to-deliver program. Our step-by-step training builds confidence to engage and motivate reps to drive sales.

Facilitator Guide

Easy-to-follow instructions

15 Videos

Your virtual trainer on-demand

Exercises & Quizzes

Custom to your products

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See what our customers say

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This approach was so easy for our reps to learn!

Our team developed a new skill set to enhance customer service. They’ve become true broadband consultants who feel comfortable advising customers on our new fiber optics services. The training has helped bolster their confidence in building relationships.

Tim Henderson, Cleveland Utilities

Broadband Solutions Partner

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About Us

We’re a utility that built the first community fiber optic network

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Call Center Support

Turnkey, anytime support by experienced experts who know the products

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