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Call Center Support for Broadband Solutions Turnkey, personalized customer service made easy
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Superior customer care from day one

Save upfront and ongoing operational costs with our comprehensive call center, staffed by experts who not only know the technology, but have 10 years of teaching customers how to use it.

Call 423-648-3600
Custom Call Center

Make our feature-rich system your very own

Get access to all the technology and expertise needed to deploy a top tier call center that’s branded to your business, and designed to give customers fast, exceptional service.

Branded system

White-label products

Quick response

Live web chat & call back

Call data

Customized monthly reports

Expert Technicians

Exceptional, award-winning customer service 24/7/365

  • Over 10 years of experience with internet, TV & phone customer support
  • We know the technology, how people use it & the solutions they need
  • Extensive knowledge base to answer most questions on the first call
  • Bilingual and “laymen’s terms” technical support available anytime
Flexible to your needs

We can do it all, or just when you need us

Get complete call center services or complement the resources you have in place with after-hours, weekend & holiday support.

Monitoring & Reporting

Measure satisfaction & service effectiveness

  • Optional post-call customer surveys to help gauge service quality
  • Access to call recordings for quality control monitoring
  • Available service level reports that include call handling metrics
  • We’ll give insight, consultation and recommendations

Better service begins with EPB Broadband Solutions

About Us

We’re a utility that built the first community fiber optic network.

Network Monitoring

Maximize uptime with around-the-clock proactive expert support.