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EPB Fi Hub Portal A comprehensive, interactive technical support tool
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Your Complete Customer Experience Hub

View, manage and analyze your support service activity on one comprehensive, user-friendly interface. See and direct technical support calls, listen to customer calls and review support metrics to help improve quality of service and enhance your customer experience. You can also conduct two-way communications with your EPB team to ensure the highest-quality, most-consistent customer experience possible.

Call Logging

Monitor calls & ensure quality control

  • Listen & download customer call recordings to gauge caller experience
  • Easily access call logs, reports and recordings for quick reference
  • Use calls to measure quality assurance and performance
  • Update policies and procedures based on call outcomes
Knowledge Center

Empower your team with valuable information

  • Access your entire information database at your fingertips
  • Find knowledge articles, product info, troubleshooting tips & more
  • House contacts, policies and procedures for quick reference
  • Submit a Knowledge Case to obtain additional information
Customer Dashboard

Real-time call center data with the click of a button

  • Custom, user-friendly interface with all support data in one location
  • Instant access to customer calls, service & support metrics
  • Complete subscriber growth and call center data to help update MOP’s
  • Seamlessly operate as if EPB’s resources were co-located with you
Customized Reports

Review ongoing data to enhance service

  • View and compare key performance metrics month-to-month, year-to-year
  • Easily access information that helps you manage business efficiently
  • Help meet your goals with essential customer service analytics
  • Develop more accurate and timely solutions for field engineers

About Us

We’re a utility that built the first community fiber optic network

Call Center Support

Turnkey, anytime support by experienced experts who know the products