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Products & Services Accelerate speed-to-market & reduce financial risk
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You're ready to empower your community. We're here to help.

Armed with the advantages of over ten years of real-world broadband experience, we can help you bring to market the services that can enable and empower your community — energy, internet, video and voice. From concept through implementation, we have the services and support to help you navigate the complexities of building a community fiber network and offering a wide range of products.

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Product Development

We’ll help you identify a competitive product mix

Gain key customer insights to design products for maximum ROI with our market research, brand positioning and product mix services.

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Call Center Support

Our experienced call center is standing by

  • Save upfront and ongoing costs of building and maintaining your own
  • Experts know the technology and how customers use it
  • Over 10 years real-world experience in internet, WiFi, video & voice
  • Exceptional, award-winning customer service and technical support
Fi Hub Portal

See and direct your customers' technical support services

  • Intuitive, customized dashboard displays real-time tech support data
  • Listen and download customer call recordings
  • Review and compare call center/technical support metrics
  • Open tickets for two-way communications with your EPB team
  • Compare key performance metrics, month over month & YOY
Chattanoogas most reliable custom broadband solutions
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Network Monitoring

Anytime expert support

Skilled engineers in our world-class Network Operations Center solve issues quickly for more uptime & better customer satisfaction.

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DIA

Dedicated Internet Access makes your job easier

  • More up time — high-capacity bandwidth just for your customer traffic
  • Save costs — affordable, symmetrical speeds of 10 Gig, 20 Gig or more
  • Expert monitoring 24/7 in our Tier 3 Network Operations Center
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Broadband Training

Effortlessly turn customer reps into expert advisors

  • Our proven, consultative approach fosters successful results
  • Easy, step-by-step instruction—no training experience necessary
  • Our program includes all training materials—you just facilitate!
  • Beginner-friendly exercises—no broadband experience needed
  • Simple, effective techniques—ideal for reps who are new to sales
Custom broadband solutions Chattanooga
Energy Tracker

Give your commercial customers a powerful tool to save money

Business Energy Tracker is a white-label solution that gives your business customers access to real-time energy data so they can see usage and make load adjustments.

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About Us

We’re a utility that built the first community fiber optics network.

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Marketing & Product Dev.

Get started with our market research, product mix & branding services.

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