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Support

How can we help you today?

How do I login on the Online Portal?

Try the steps below to resolve your issue.

Log on to "phone.epbfi.com." Enter your desk phone's number and your voicemail PIN number for the Password.

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Related FAQs

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Log on to "phone.epbfi.com." Enter your desk phone's number and your voicemail PIN number for the Password.

Hosted Phone for Seniors is a solution for residents of assisted living or long-term care facilities. The solution includes special handsets to address the unique needs of seniors, and feature amplified sound, extra-large Braille keypad, a bright visual ringer, hearing-aid integration and more. Features include:

  • Keep your current number or choose an easy-to-remember one.
  • Voicemail & voicemail-to-email.
  • Call waiting.
  • Call forwarding.
  • Selective call acceptance.
  • Anonymous call rejection.
  • Talking caller ID.
  • Unlimited domestic long distance at no additional charge.

Each message can be up to three minutes long.

Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.

Every extension number is directly connected to a specific telephone in your business. If you need to change or add an extension, call us at 423-648-1500.

Yes. EPB Hosted Phone Solutions includes a Multi-Line Hunt Group features which does just that. To learn more schedule your free business technology assessment or call 423-648-1500.

For other questions, get in touch with us

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