Your Complete Customer Experience Hub

View, manage and analyze your support service activity on one comprehensive, user-friendly interface. See and direct technical support calls, listen to customer calls and review support metrics to help improve quality of service and enhance your customer experience. You can also conduct two-way communications with your EPB team to ensure the highest-quality, most-consistent customer experience possible.

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Knowledge Center

Empower your team with valuable information

Access your entire information database at your fingertips
Find knowledge articles, product info, troubleshooting tips & more
House contacts, policies and procedures for quick reference
Submit a Knowledge Case to obtain additional information

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Call Logging

Monitor calls & ensure quality control

Listen & download customer call recordings to gauge caller experience
Easily access call logs, reports and recordings for quick reference
Use calls to measure quality assurance and performance
Update policies and procedures based on call outcomes

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Customer Dashboard

Real-time call center data with the click of a button

Custom, user-friendly interface with all support data in one location
Instant access to customer calls, service & support metrics
Complete subscriber growth and call center data to help update MOP’s
Seamlessly operate as if EPB’s resources were co-located with you

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Customized Reports

Review ongoing data to enhance service

View and compare key performance metrics month-to-month, year-to-year
Easily access information that helps you manage business efficiently
Help meet your goals with essential customer service analytics
Develop more accurate and timely solutions for field engineers

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Sales Advisor Training

Give your team the tools to succeed.

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Tier 1 & Tier 2 Support

Front-line services deliver a seamless customer experience.

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