Our hometown experts will develop the right solution for enhancing the way you do business - and back it up with local service and support all day, every day.
Call 423-648-1500 to schedule your free, no-obligation technology check-up today.
You may use any type of phone with your Fi Phone for business line.
Each message can be up to three minutes long.
A limited number of call records are available for review in the Messages & Calls section of your Commportal. If you require phone records reaching back more than 90 days, you will need to call Customer Service at 423-648-1500, ext. 2 to make the request. You will need to provide your account password as part of the request.
If an employee leaves, we can transfer the name assigned to that employee’s telephone number to a new employee. If you have a short code or speed dial setting associated with the employee’s name, you will need to use the administrator Commportal to make those changes. For help resetting a phone and/or transferring a number, call us at 423-648-1500.
Your designated Hosted Phone administrator can add and edit short codes by logging in to the administrator Commportal online.
EPB Hosted Phone service requires the use of telephones provided as part of your EPB Hosted Phone service agreement. We offer a variety of handsets and options designed to fit the needs of your business. In addition, mobile phones and smartphones from any service provider can be used to access many of the Hosted Phone features and services when you are away from the office.