Our hometown experts will develop the right solution for enhancing the way you do business - and back it up with local service and support all day, every day.
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Of course! As long as your new address is in the EPB service area.
Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.
If an employee leaves, we can transfer the name assigned to that employee’s telephone number to a new employee. If you have a short code or speed dial setting associated with the employee’s name, you will need to use the administrator Commportal to make those changes. For help resetting a phone and/or transferring a number, call us at 423-648-1500.
EPB Hosted Phone service requires the use of telephones provided as part of your EPB Hosted Phone service agreement. We offer a variety of handsets and options designed to fit the needs of your business. In addition, mobile phones and smartphones from any service provider can be used to access many of the Hosted Phone features and services when you are away from the office.
Yes. You can forward calls remotely to any of your business numbers at any time for any reason by accessing the Commportal from any web browser (including a smartphone or mobile device). In the event of a service outage at your location, you can use Commportal to have calls to your business number forwarded to another number, such as a mobile phone, via Commportal. See the Hosted Phone Quick Start guide for instructions on forwarding calls.
While it is our customers’ own responsibility to secure their own internet access, our internet security reference guide offers some best practices to help you secure your internet.
In addition, we offer McAfee LiveSafe software free of charge to our customers. McAfee can be downloaded from your Fi-Speed Internet account page. If you need assistance setting up your account page, please contact us at 423-648-1500.