Change Existing Service
The details shown below are for the selected account
Please see below for the EPB services currently active on your account. You will also find available upgrades to your current services and/or additional products available to you. For all other changes to your subscribed services, or to deactivate a service, please Live Chat or call us at 423-648-1372.
Your current TV service uses aging and outdated equipment that prevents us from making any modifications to your plan (like channel or feature changes). We encourage you to upgrade to the latest Fi TV service that offers more features and options and that we can fully support. You can also save money every month by cutting the cord and switching to streaming services. We are here to help you find the right TV service at the best possible price. Please Live Chat with us or call 423-648-4017.
Your current TV service uses aging and outdated equipment that prevents us from making any modifications to your plan (like channel or feature changes). We encourage you to upgrade to the latest Fi TV service that offers more features and options and that we can fully support. You can also save money every month by cutting the cord and switching to streaming services. We are here to help you find the right TV service at the best possible price. Please Live Chat with us or call 423-648-4017.
Enroll in McAfee Antivirus Software
Your Fi Speed Internet service includes McAfee LiveSafe Internet Security software for no additional charge. Your license is valid for unlimited devices, including Apple and PC desktop computers, laptops and mobile devices.
To enroll in McAfee LiveSafe, please copy your activation code below, then select "McAfee Portal". You will be redirected to the McAfee website to continue the installation process.
NOTE: Please be sure to click the blue "X" at the top right of the auto-renewal box to skip the auto-renew option. The auto-renew option is not necessary as long as you are an EPB Fiber Optics Internet customer.
Confirm Upgrade to Gig
We appreciate your interest in upgrading to our best selling internet plan.
Please review the below details to confirm the upgrade.
*This price is an estimate. It does not include any bundle discounts, if applicable. You will receive an email with billing details shortly.
Confirm Adding Smart Network
We appreciate your interest in upgrading your internet plan. With Smart Network, you'll get expert network set up, optimized for maximum speed and perfomance, backed by 24/7 technical support.
Confirm Upgrade to Smart Net Plus
Thank you for upgrading your home's Wi-Fi experience with Smart Net Plus, powered by Plume®. The details of your order and new monthly costs are listed below.
Existing Plan
New Plan
*This price is an estimate. It does not include any bundle discounts, if applicable. You will receive an email with billing details shortly.
Choose your Smart Net Plus Installation
As part of your Smart Net Plus service, an EPB Tech Pro will provide complete wireless network installation and setup, ensuring all your connected devices are running at optimized speeds. Please select your preferred appointment date and time below.
Confirm Upgrade to Smart Net Plus
Thank you for upgrading your home's Wi-Fi experience with Smart Net Plus, powered by Plume®. The details of your order and new monthly costs are listed below.
Existing Plan
New Plan
*This price is an estimate. It does not include any bundle discounts, if applicable. You will receive an email with billing details shortly.
Choose your Smart Net Plus Installation
As part of your Smart Net Plus service, an EPB Tech Pro will provide complete wireless network installation and setup, ensuring all your connected devices are running at optimized speeds. Please select your preferred appointment date and time below.
Confirm Cancellation of your Fi TV Service
Please indicate the date and time below you'd like your cancellation to take effect. If you have television equipment in your home (set top boxes or switches), please visit here to learn more about equipment returns in order to avoid additional fees. Thank you for your business as a Fi TV customer and click here to begin building your perfect cord-cutting bundle.
Confirm Addition of Secondary Line
We appreciate your interest in adding additional lines to your phone service.
Please select from the options below to customize your new line.
Which secondary would you like to add?
Customize your privacy settings
Fi Phone enables you to keep your phone number and information private to reduce unwanted calls.
Non-Published Category - Omit my name from the phone book
Keep your name and number from appearing on the Caller ID of those you call.
Non-Listed Category - Make my outgoing call anonymous
Keep your name and number from appearing on the Caller ID of those you call.
RoboStop - Reduce spam phone calls
Blocks unwanted calls by known robocall software. Opt-in service provided at no additional cost.
Customize your privacy settings
Fi Phone enables you to keep your phone number and information private to reduce unwanted calls.
Confirm Addition of Secondary Line
We appreciate your interest in upgrading to our best selling phone plan.
Please review the below details to confirm the upgrade.
Confirm Adding 24 Hour Battery Backup
We appreciate your interest in adding 24 hour backup to your phone plan. Now you can keep your home phones charged to make and receive calls during power outages for up to 24 hours.
Add Privacy Settings to Your Phone Plan
We understand the need for more addional privacy and we're here to help.
Please select the services you'd like to add between the choices below.
Non-Published Category - Make my outgoing call anonymous
Keep your name and number from appearing on the Caller ID of those you call.
Non-Listed Category - Make my outgoing call anonymous
Keep your name and number from appearing on the Caller ID of those you call.
Confirm Upgrade to Privacy Settings
We appreciate your interest in upgrading to our best selling phone plan.
Please review the below details to confirm the upgrade.
Add Privacy Settings to Your Phone Plan
We understand the need for more addional privacy and we're here to help.
Please select the services you'd like to add between the choices below.
Non-Published Category - Make my outgoing call anonymous
Keep your name and number from appearing on the Caller ID of those you call.
Non-Listed Category - Make my outgoing call anonymous
Keep your name and number from appearing on the Caller ID of those you call.
RoboStop - Reduce spam phone calls
Blocks unwanted by known robocall software. Opt-in service provided at no additional cost.
Confirm Upgrade to Privacy Settings
We appreciate your interest in upgrading to our best selling phone plan.
Please review the below details to confirm the upgrade.
Confirm Upgrade to Unlimited Package
We appreciate your interest in upgrading to our best selling phone plan.
Please review the below details to confirm the upgrade.
*This Price is an estimate. It does not include any bundle discounts, if applicable. You will receive an email with billing details shortly.
Confirm Upgrade to Unlimited DVR
We appreciate your interest in adding our Unlimited DVR to your Fi TV plan.
Please review the below details to confirm the upgrade.
Our recommendation is to upgrade to the world's fastest internet - the Gig.
Upgrade to the Gig
For only $10 more than you’re currently paying, you could be streaming with the world’s fastest internet!
Lease a streaming device
EPB makes it easy to stream Fi TV or cut the cord with your choice of an Amazon Fire TV Stick 4K or a Tivo Stream 4K.
Choose the number of devices you need.
Select the number of streaming devices you need and your installer will help you decide if the Amazon or Tivo is right for you.
How many would you like to add?
Purchase an Amazon Fire TV Stick 4k
Instead of leasing from us, you can also choose to purchase one of your own from the link to the right.
Purchase a Tivo Stream 4k
Instead of leasing from us, you can also choose to purchase one of your own from the link to the right.
Lease a streaming device
We appreciate your interest in leasing streaming devices from us to enhance your existing package. Please select how many streaming devices you would like to add below.
Existing Plan
New Plan
Installation Date
Confirm Upgrade to Gold Package
Thanks for upgrading to our most robust channel package.
Please review the velow details to confirm the upgrade.
Our recommendation is to upgrade to the world's fastest internet - the Gig.
Upgrade to the Gig
Get over 3x the internet speed (1,000 Mbps) for only $10 more per month and power all that your devices at once with the world's fastest internet.
Confirm Upgrade to Silver Package
Thanks for upgrading to our most robust channel package.
Please review the velow details to confirm the upgrade.
Our recommendation is to upgrade to the world's fastest internet - the Gig.
Upgrade to the Gig
Get over 3x the internet speed (1,000 Mbps) for only $10 more per month and power all that your devices at once with the world's fastest internet.
Add Premium Channels to Your Plan
We appreciate your interest in adding premium channels to your existing package.
Select your optional channels or channel packages
Add Premium Channels to Your Plan
We appreciate your interest in adding premium channels to your existing package.
Our recommendation is to add an unlimited DVR to record all of the programs you want.
Add Unlimited DVR
Record as much as you want and keep the recordings for up to 9 months - an industry best! You can also access these recordings anytime, anywhere.
Add More Streams to Your Plan
Watch Fi TV on more devices at once by adding up to 10 streams.
Please select how many streams you'd like to add below. Or you can purchase your own device through our Amazon.
Add up to four streams to your package. Perfect for larger families with multiple devices.
Select Streams
Add More Streams to Your Plan
We appreciate your interest in adding more streams to your Fi TV plan.
Please review the below details to confirm the upgrade.
Our recommendation is to upgrade to the world's fastest internet - the Gig.
Upgrade to the Gig
For only $10 more than you’re currently paying, you could be streaming with the world’s fastest internet!
Add Solar Share
License panels from our solar field for $3.50 per month per panel on a month-to-month basis. Receive a credit on your monthly electric bill for the energy your panels generate.
Select Quantity
Confirm Adding Solar Share
These charges will appear on your monthly bill. Generation credits may or may not exceed your monthly Solar Share subscription costs.