We’re committed to making our services and processes easy to use and understand. Refer to the resources below for more information.
Log in to MyEPB for account info and more
Log in to your myEPB secure online portal to manage accounts, see usage, pay bills and more
Go to myEPBWith EPB Fiber Optics, there are no data limits. Use all of the data you want at no additional charge.
Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.
Business customers can call 423-648-1500 to speak with a business account representative about options available to you.
By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.
To start receiving detailed bills, please call us at 423-648-1372.
A Telecommunications Device is available for the Deaf (TTD) and TeleType (TTY) service is available for the hearing-impaired. The hearing impaired can also call 423-648-1372 for assistance.
EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.
Yes. Spanish speaking customers can receive bills in Spanish.
Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.
Open Internet Disclosure
The Federal Communications Commission requires EPB's public files to be in online database hosted by the FCC.
Rules and Regulations
EPB’s commitments to our commercial and residential electric service customers include Rules and Regulations set forth as part of our contract to distribute power from TVA.
Co-Location Terms and Conditions
Co-Location Terms and Conditions for commercial fiber optics customers.
Commercial Fiber Optics Privacy Notice
Commercial Fiber Optics Privacy Notice for commercial fiber optics customers.
Commercial Hosted WiFi Terms and Conditions
Commercial Hosted WiFi Terms and Conditions for commercial fiber optics customers.
E-Line Service Level Agreement
E-Line Service Level Agreement for commercial fiber optics customers.
Professional Service Level Agreement
Professional Service Level Agreement for commercial fiber optics customers.
Redundant Services Service Level Agreement
Redundant Services Service Level Agreement for commercial fiber optics customers.
Soft Phone Terms and Conditions
Soft Phone Terms and Conditions for commercial fiber optics customers.
VLAN Service Level Agreement
VLAN Service Level Agreement for commercial fiber optics customers.
Equipment Return
Please reference this guide when returning any rented equipment to avoid charges on your next bill.
Business Solutions Installation Guide
Learn more about what to expect while installing Business Solutions with this helpful guide.
Email Quick Start Guide
Learn more about your business email account with this helpful quick start guide.
Internet Security Best Practices
Learn more about simple steps you can take to help enhance your internet security and help you get the most out of your Internet service.
Managing the MyEPB Portal
Learn more about accessing and managing your MyEPB online portal.
EPB Social Media Promotional Terms and Conditions
Learn more about EPB Social Media Promotional Terms & Conditions
Primary Trenching Guidelines
Multi-Dwelling Unit (MDU) Service Guidelines
Subdivision Service Guidelines
Single-Home Service Guidelines
Commercial Service Guidelines
Open Internet Disclosure
The Federal Communications Commission requires EPB's public files to be in online database hosted by the FCC.
Rules and Regulations
EPB’s commitments to our commercial and residential electric service customers include Rules and Regulations set forth as part of our contract to distribute power from TVA.
Co-Location Terms and Conditions
Co-Location Terms and Conditions for commercial fiber optics customers.
Commercial Fiber Optics Privacy Notice
Commercial Fiber Optics Privacy Notice for commercial fiber optics customers.
Commercial Hosted WiFi Terms and Conditions
Commercial Hosted WiFi Terms and Conditions for commercial fiber optics customers.
E-Line Service Level Agreement
E-Line Service Level Agreement for commercial fiber optics customers.
Professional Service Level Agreement
Professional Service Level Agreement for commercial fiber optics customers.
Redundant Services Service Level Agreement
Redundant Services Service Level Agreement for commercial fiber optics customers.
Soft Phone Terms and Conditions
Soft Phone Terms and Conditions for commercial fiber optics customers.
VLAN Service Level Agreement
VLAN Service Level Agreement for commercial fiber optics customers.
Equipment Return
Please reference this guide when returning any rented equipment to avoid charges on your next bill.
Business Solutions Installation Guide
Learn more about what to expect while installing Business Solutions with this helpful guide.
Email Quick Start Guide
Learn more about your business email account with this helpful quick start guide.
Internet Security Best Practices
Learn more about simple steps you can take to help enhance your internet security and help you get the most out of your Internet service.
Managing the MyEPB Portal
Learn more about accessing and managing your MyEPB online portal.
EPB Social Media Promotional Terms and Conditions
Learn more about EPB Social Media Promotional Terms & Conditions
Primary Trenching Guidelines
Multi-Dwelling Unit (MDU) Service Guidelines
Subdivision Service Guidelines
Single-Home Service Guidelines
Commercial Service Guidelines
Watch these helpful videos for more information on your account.
Chat with us online live, anytime.
Send us an email and we’ll respond very soon.
Give us a call anytime day or night at 423-648-1500.
