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Support

How can we help you today?

    General & Accounts

    We’re committed to making our services and processes easy to use and understand. Refer to the resources below for more information.

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    Log in to MyEPB for account info and more

    Go to myEPB

    FAQs

    Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.

    Business customers can call 423-648-1500 to speak with a business account representative about options available to you.

    Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.

    By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.

    To start receiving detailed bills, please call us at 423-648-1372.

    EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

    Yes. We maintain street lights for some of the municipalities we serve. Reporting broken street lights not only helps us perform this duty more efficiently, it also helps maintain safer streets in our community. To report a broken street light, contact us by online chat, email or phone anytime day or night.

    Yes. In 2010, EPB Fiber Optics became America’s first provider to deliver Gigabit-speed internet to every home and business. And in 2015, we became the first provider in the world to offer 10-Gigabit speed internet as an option to homes and businesses.

    You can visit us at one of three convenient locations:

    • EPB Main Office

    10 West M.L. King Blvd.

    • EPB Brainerd Branch

    830 Eastgate Loop

    Monday - Friday

    Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.

    • EPB Hixson Branch

    2124 North Point Blvd.

    Monday - Friday

    Drive-thru hours: 8 m. – 6 p.m. Saturday 9 m. – 1 p.m.

    Resources

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