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Support

How can we help you today?

    Mobile Apps for your Business

    The resources below will help you get the most from your EPB Max UC video conferencing app and/or your EPB Hosted UC softphone app.

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    Log in to MyEPB for account info and more

    Go to myEPB

    FAQs

    Please, contact our network operations team 423-648-1500 option 6 and they will be happy to assist you. They are available 24/7/365.

    E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Since wireless users are often mobile, it’s necessary to inform the responder of the 911 caller’s location. E911 support is mandated for traditional mobile phone service by the U.S. Federal Communications Commission (FCC).

    EPB Hosted UC is software that offers the freedom and convenience of making and receiving calls from your Windows or MAC desktop computer or laptop, Android tablet or smartphone, and IOS tablet or smartphone. It allows a business to maintain one identity and use their business number anywhere/anytime.

    No, there is not a restriction. If you would like to help, please call 423-648-1500 (option 2) and one of our sales representatives will be happy to assist you.

    Please contact our network operations team at 423-648-1500, 24/7/365, and choose option 6.

    Yes. You can use your softphone anywhere in the world as long as you have access to the Internet. Just use it as if you are dialing from the US. Long distance charges will apply.

    Yes. Please contact EPB at 423-648-1500 immediately if your device is stolen. We can disable the account to prevent access to your number. If your device was logged out of the account, the user must have the user name and password in order to authorize use. But our recommendation is to contact us, so we can disable the account and avoid any usage.

    Resources

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    For other questions, get in touch with us

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    Channel listings by package

    The interactive guide below may include temporary, free preview channels that are not available in the package you select.
    Please refer to the digital PDFs below for the most current channel tier listings.
    Fi TV Channel Lineup | Lista De Canales

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