Technical Support for EPB Customers

Does the location of my Solar Share panel affect my monthly credit?

No. Your monthly credit is calculated from the total amount of energy produced at the array divided by the total number of panels.

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What is a REC?

A REC, or "renewable energy credit," represents one megawatt of energy that has been generated using a renewable, carbon-free method, such as solar panels or windmills. You may sometimes see RECs referred to as credits, green tags, or renewable energy certificates.

RECs help us accurately measure the environmental benefits of green energy. When you purchase a REC, you're supporting renewable energy generation and displacing emissions associated

How much will my business solar credit be every month?

Credits will depend on total generation of the array for the month prior and will be calculated at the current GSA-1 electric rate. For example, if your panel generates 37 kWh and the current GSA-1 electric rate is about 11.5¢ per kWh with fuel cost adjustment you would receive a credit of $4.26 per panel. What's nice about this is that if the cost of power goes up, your Solar Share bill credits become more valuable as they automatically adjust as the electric rate rises or falls.

Submit a request form to join Solar Share.

How does the Solar Share program work?

Here’s how it works for current Solar Share participants: Joining Solar Share is like joining a community swimming pool. You share the benefits with your neighbors without the maintenance, liability and other hassles of installing your own. Plus, you can license as many panels as you want without any long term commitments. That makes Solar Share an affordable and convenient way to participate in solar generation.

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Is EPB still offering Green Power Switch (GPS)?

Information about TVA's Green Power Switch, now known as Green Switch, are coming soon. Please check back for updates.

Can I choose my own Solar Share solar panels within the array?

No — Solar Share participants are unable to select their own solar panel within the array. To ensure consistent power generation benefits for all Solar Share participants, EPB determines each customer's monthly power generation credit by figuring the average power generation of all the panels for that month. This means that if some panels are not as well-positioned in relation to the sun, Solar Share participants are not penalized.

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Will EPB be constructing more solar farms in the future?

EPB Solar Share has received so much support, it is currently sold out. The demand for local solar energy generation is higher than the number of panels we currently have available, so EPB is working with TVA to determine if we can construct additional solar farms or create other renewable energy options.

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How will the Solar Share credit show up on my bill?

Solar Share credits and charges will appear on page 2 of your monthly bill under the "Statement of New Charges" section. You will see your monthly rental based on the number of panels you lease along with your monthly credit below it.

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Can my business claim any tax credits as a Solar Share participant?

Unfortunately, no. The 30% federal residential income tax credit available under Section 25D of the Internal Revenue Code only applies to homeowners making a capital investment to install solar at their home. Fortunately, Solar Share is built on a scale that allows EPB to offer pricing that is very competitive and often lower than federally subsidized rooftop installations.

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Can businesses participate in Solar Share?

Absolutely. Solar Share can offer a host of benefits to our commercial customers and EPB is offering a similar tiered incentive program. Interested commercial customers can call 423-648-1372 and our customer care representatives can connect you with a personal consultant.

Call 423-648-1372 to join Solar Share.

What does the $10 annual maintenance fee cover?

Equipment and wiring repairs, equipment inspections, cleaning of the panels as needed, electronic monitoring of the equipment, and administrative costs associated with the operation of the site.

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How do I determine how many Solar Share solar panels my business will need to lease for a monthly credit to appear on my bill?

Each solar panel within the array is estimated to produce approximately 37 kWh per month. Determine the percentage of your business's energy use you want to receive as a solar credit and multiply that by your average monthly energy use. For example, if you want 25% of your company's power use to be solar, and your average use is 1,600 kWh per month, you would license 11 panels (1600 x .25 = 400/37 = 10.8)

Call 423-648-1372 to join Solar Share.

How can I figure my business' monthly average power usage?

Please call (423) 648-1372 and an EPB representative will be happy to help you.

How will the credit show up on my bill?

CREDITS and CHARGES will appear as separate line items on your monthly bill.

Call 423-648-1372 to join Solar Share.

Where is the Solar Share solar farm located?

Solar Share is located along Holtzclaw Avenue across from Warner Park.

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How big is the Solar Share array?

The Solar Share array includes 4,408 solar panels on 3.8 acres. The total power output of the entire array is nearly 2 million Kilowatt Hours per year – which could supply the annual energy needs of approximately 130 average homes.

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How much does it cost to participate in Solar Share?

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For current Solar Share participants, there are several options. You can buy a multi-year license for a one-time payment of $578 per solar panel, plus a $10 annual maintenance fee per panel in exchange for a monthly bill credit equal to the generation of the total number of panels licensed. Panel licenses can be sold back to EPB at any time for a depreciated rate. You can lease month to month for $3.50 per panel per month, you will receive a monthly bill credit equal to the generation of the total number of panels you select. This low-cost option can be cancelled at any time.

How much energy does Solar Share produce?

The total power output of the entire array is nearly 2 million Kilowatt Hours per year – which could supply the annual energy needs of approximately 130 average homes.

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Since customers can keep their RECs, where do the other RECs that are available for purchase come from?

Our RECs that are available for purchase have been generated by panels that have not been bought or leased yet. They’re available on a first come, first serve basis. These RECs are registered with and tracked by the North American Renewables Registry. After two years, these RECs are retired on a rolling basis.

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