EPB Fiber Optics internet customers receive a free subscription to McAfee® LiveSafe™ to provide proactive security for all your devices at home, including your PCs, MACs, smartphones, and tablets. McAfee® LiveSafe™ is a trusted name to help prevent malicious attacks and keep you safe while you surf, search, and download files online. Plus, McAfee’s security service continuously delivers the latest software so your protection is never out-of-date.
To learn more about McAfee® LiveSafe™, please download their product data sheet here.
*True KeyTM is a password management system that uses facial or fingerprint recognition to instantly log you into your websites and apps across your devices.
In response to concerns from our customers, EPB Fiber Optics switched antivirus providers in January of 2018. We now offer McAfee® LiveSafe™ instead of Kaspersky Internet Security. All EPB Fiber Optics-obtained Kaspersky licenses expire on March 31, 2018. To stay protected, our customers my switch to McAfee® at no additional charge or download an antivirus service of their choosing.
If you intend to replace Kaspersky with McAfee® LiveSafe™, the McAfee® installer prompt you to uninstall Kaspersky. Follow the video at https://epb.com/my-epb/anti-virus to install McAfee® and uninstall Kaspersky.
If you just want to uninstall Kaspersky without installing McAfee® LiveSafe™, completely close out of your Kaspersky software by right-clicking the icon and selecting “Exit.”
You can follow these step-by-step instructions from Kaspersky, or do the following.
Option 1: Click Start > All Programs > Kaspersky Internet Security > Modify, repair, or remove. Follow the removal instructions in the Setup Wizard.
Option 2: Click Start > Control Panel > Programs and features > select Kaspersky Internet Security from the list > click uninstall. Follow the removal instructions in the Setup Wizard.
For Mobile Devices: Tap, hold, and drag the Kaspersky icon to where it says “Uninstall”
If you would like to view our step-by-step instructional video, please visit https://epb.com/my-epb/anti-virus. If you have any issues at all, give us a call anytime at 423-648-1372.
Yes, your complementary McAfee® license can be used for all your devices.
Visit www.McAfee®.com and in the upper-right corner, select My Account > Sign In. Click the “Forgot Your Password?” link below the “Log In” button. You will be asked to type in the email address associated with your McAfee® account. Click “Send Email.” You will receive an email from McAfee®. Follow the instructions in the email to reset your McAfee® account password.
To continue using McAfee® LiveSafe™ on your devices after cancelation of Fi-Speed Internet service, you will need to purchase a license from McAfee® on your own, as your EPB-obtained license will no longer auto-renew.