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Support

How can we help you today?

    Billing & Payment

    We offer many ways to receive and pay your monthly bills. Use the resources below to find out more

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    Log in to myEPB to pay bills and more

    Pay Your Bill

    FAQs

    Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

    Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.

    Business customers can call 423-648-1500 to speak with a business account representative about options available to you.

    By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.

    To start receiving detailed bills, please call us at 423-648-1372.

    EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

    Please call (423) 648-1372 and an EPB representative will be happy to help you.

    We realize that there can be times when it's difficult or even impossible to pay on time. If you find yourself in this situation, please contact us prior to your payment's due date to make payment arrangements over the phone, online or in person at our East Brainerd (830 Eastgate Loop) or Hixson (2124 Northpoint Blvd) branches. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension.

    To make payment arrangements, please call us at (423) 648-1372.

    You will receive emails for when your bills are due. They include the billing amount, due date and a link to paying them online. You can also access previous bills electronically. Make a one-time payment using a credit or debit card or pay by phone or in person or set up autopay for automatic monthly payment.

    Resources

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    For other questions, get in touch with us

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