Main Content

How can we help you today?

    Billing & Payment

    We offer many ways to receive and pay your monthly bills. Use the resources below to find out more


    Log in to myEPB to pay bills and more

    Pay Your Bill


    Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.

    Business customers can call 423-648-1500 to speak with a business account representative about options available to you.

    By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.

    To start receiving detailed bills, please call us at 423-648-1372.

    EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

    Please call (423) 648-1372 and an EPB representative will be happy to help you.

    You will receive emails for when your bills are due. They include the billing amount, due date and a link to paying them online. You can also access previous bills electronically. Make a one-time payment using a credit or debit card or pay by phone or in person or set up autopay for automatic monthly payment.

    In the MyEPB online portal you can manage your account information, pay your bills, see your usage history and much, much more.

    Log on to MyEPB.

    Because of many factors, TVA’s power rates fluctuate. One factor is TVA’s total monthly fuel cost, which is a mechanism used to recover the cost of fuel (like coal and natural gas) needed to generate power. The total monthly fuel cost is also used to cover the cost of purchasing power outside the TVA service area.



    For other questions, get in touch with us