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Support

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    Energy

    We’ll help keep your business moving more efficiently with reliable energy and expert support. Refer to the resources below for more information.

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    Improve energy efficiency with our experts

    Learn More

    FAQs

    Part of our Smart Grid system, digital smart meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

    Download the myEPB app

    Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

    Learn more about the Smart Grid.

    Yes. Low-watt LED light bulbs use 75% less energy than standard incandescent light bulbs and last up to ten times longer. Installing them in just five of your most frequently used light fixtures can save over $65 a year in energy costs. And, turning off all unnecessary lights saves even more.

    Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.

    Please call (423) 648-1372 and an EPB representative will be happy to help you.

    For those who own rental property, we offer a landlord agreement to keep power on in rental spaces between the time tenants move out and new tenants arrive. The agreement protects the rental property owner from disconnect and reconnect fees. When a tenant discontinues service, EPB automatically switches billing into the property owner's name unless a tenant is disconnected for non-payment of their bill, in which case the next tenant should be advised to contact EPB to have the electric power service switched to their name.

    For more information or to sign up for this service, please email or call (423) 648-1372 to speak with a customer service representative.

    Resources

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    Support Videos

    Watch these helpful videos for more information on commercial energy.

    EPB Solar Share TM
    EPB Smarter Grid

    For other questions, get in touch with us

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