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Support

How can we help you today?

How do I access my information?

Log in to the MyEPB portal on the home page of EPB.com. There you can manage your accounts, see your usage, pay your bills and more.

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Related FAQs

First and foremost, the Automated Grid has avoided nearly 19 million outage minutes - so far. But in addition, the Automated Grid infrastructure serves as a basis for ongoing research into innovative power delivery, grid security and city research - just to name a few. We continue to work the the Department of Energy and the Oak Ridge National Laboratory to discover ways this highly intelligent infrastructure can improve quality of life in our community and serve as a best-practice model for other communities.

Learn more about the Automated Grid.

Yes. EPB’s FREE Home Energy Checkup is designed to show you how your home uses energy, and what you can do to improve efficiency. An EPB Energy Pro will come to your home and assess its energy efficiency. We then provide you with energy-saving improvement recommendations and a link to a list of approved contractors who will do the job right. Call 423-648-1372 to request your FREE Home Energy Checkup today!

Log in to the MyEPB portal on the home page of EPB.com. There you can manage your accounts, see your usage, pay your bills and more.

Nearly 45% of your annual energy use comes from heating and cooling your home. Therefore, showing the outside temperature and usage on the same chart helps you understand how the weather affects your energy bills.

An EPB Energy Pro will inspect your home and work with you to identify the improvements that will benefit you most. If you qualify, you can receive up to $10,000 in FREE energy upgrades, including:

      • Modern, energy-efficient appliances
      • New heating and cooling system or repairs
      • Tankless or energy-efficient water heater
      • New doors or windows
      • Fresh insulation for floors, ceiling or walls
      • Sealed air leaks

Unfortunately, lightning can sometimes strike and cause a surge that damages electrical systems. While we are unable to provide compensation for this type of event, we can help you find a surge protector that will keep your devices as safe as possible. Set up a 30-minute phone call with an EPB Energy Pro℠ for free, unbiased expert advice about surge protection, or watch this video to learn more.

As part of EPB's Automated Grid, electric meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

Download the myEPB app

For other questions, get in touch with us

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