Power all your devices simultaneously and explore unlimited possibilities with the area’s only 100% fiber optic network.
1,000 Mbps
For both upload and download
35 seconds
Time to download a 2 hour HD movie
No video lag
Buffer-free video streaming on all your connected devices
Play with the pros
Enjoy world-class speed for online gaming
300 Mbps
For both upload and download
2 minutes
Time to download a 2 hour HD movie
No video lag
Buffer-free video streaming on multiple connected devices
Online gaming
Get your fill with unlimited online gaming
1,000 Mbps
For both upload and download
35 seconds
Time to download a 2 hour HD movie
No video lag
Buffer-free video streaming on all your connected devices
Play with the pros
Enjoy world-class speed for online gaming
10,000 Mbps
For both upload and download
3 seconds
Time to download a 2 hour HD movie
4K streaming
Stream 4K videos on multiple devices simultaneously
Online gaming servers
Host servers for your favorite online games
Keep your home’s entertainment devices, smart appliances, and everything in between connected at maximum speeds. Free service calls keep your WiFi running smoothly.
Only $9.99 /month
Keep your home’s entertainment devices, smart appliances, and everything in between connected at maximum speeds. Free service calls keep your WiFi running smoothly.
Only at $9.99 /month
Dependable, cost-efficient & sustainable energy solutions
Continually researching and innovating next-level solutions
Improving quality of life, job growth, and sustainability
Expert, local customer service available 24/7
No surprise bills or complicated pricing plans
Net neutral traffic, no data caps, complete privacy
Dependable, cost-efficient & sustainable energy solutions
Continually researching and innovating next-level solutions
Improving quality of life, job growth, and sustainability
I always have a reliable connection with EPB! The internet is smooth and doesn’t buffer when I’m watching or streaming video.
Lisa Flores
EPB customer since 2014
Setting up a home WiFi network is the perfect way to share the internet throughout your home on various connected devices, and it’s as easy as purchasing a wireless router.
For our 300 Mbps Internet service, we recommend an “80.11n dual band” router. These routers allow access to connections from 2.4Ghz up to 5Ghz and range in price from $80 to $100 at most electronics retailers.
For our Gig customers, we highly recommend an “802.11ac” router. Unfortunately, there are no wireless routers currently on the market that are capable of delivering a full gigabit of speed, but “ac” routers are the fastest available so far. They range in price from $135 to $250 at most electronics retailers.
Plug the wireless router into the indoor modem box EPB-installed Ethernet wall outlet using a Cat5 Ethernet cable (included with the router) and then simply follow the instructions provided by the router manufacturer on setting up your own home WiFi network.
If you are experiencing slow WiFi speeds after you setup your network, you can download our self-serve app, RouteThis Helps, to assist you in pinpointing and fixing common networking issues. The app scans your network for problems and provides you with helpful step-by-step instructions to improve your WiFi performance. To learn more about RouteThis Helps, click here. To download, visit the Apple App Store or Google Play Store.
Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.
There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.
Yes, McAfee LiveSafe is included with our internet products at no additional charge. McAfee is a user-friendly, award-winning antivirus program that comes with many benefits, like secure cloud storage, parental controls, and True Key by Intel Security, and more. We believe this software will help give our customers a safer, more secure online experience.
Minimum equipment requirements include: Processor - Intel i5 3.2GHz or higher and AMD FX-8120 or higher, Memory - 8GB or higher, Operating System (OS) - Windows 8.1 or Apple Mac OSX 10.8 or higher, PCIx Hard Drive with Sequential Read/Write over 1.25 GigaBytes per second.
With EPB, upload and download speeds are symmetrical, or the same. So, if you have The Gig, you get up to 1,000 megabits both up and down.
An “802.11n” or newer router is preferred for 300 Mbps. And for Gig customers, EPB suggests a dual band “802.11ac” router. In fact, an 802.11ac router is best for maximum performance at any speed – especially in larger homes with multiple internet devices and users. EPB Smart Network service includes the right router professionally installed, network setup optimized for maximum WiFi performance and anytime expert support for just $9.99 (plus tax) per month.
It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.
You can also download our self-serve app, RouteThis Helps, to assist you in pinpointing and fixing common networking issues. The app scans your network for problems and provides you with helpful step-by-step instructions to improve your WiFi performance. To learn more about RouteThis Helps, click here. To download, visit the Apple App Store or Google Play Store.
For more information, watch this helpful Tech Tip video.
Yes! In fact, for just $10 more a month than our 300 Mbps internet, the Gig is powerful enough to support all of your family’s devices with no buffering or lag times – even when all of them are running simultaneously.
EPB Smart Network includes the right equipment, professional installation and anytime support to optimize your home's WiFi network. For just $9.99 a month you get:
So fast you could stream 1,754 online movies all at the same time – in HD – from a single internet connection without experiencing any buffering or lag time. While that’s more bandwidth than you may ever need – it’s an enormous platform of possibility for whatever online opportunities innovative thinkers can dream up next.
For the Gig, we suggest a WiFi router that says it's "Gig-capable, such as a dual band “802.11ac” router. In fact, an 802.11ac router is best for maximum performance at any speed – especially in larger homes with multiple internet devices and users. Avoid any products that say "modem" or "cable modem" as these products will not work with fiber optics technology.
You can test the performance of your router by downloading our self-serve app, RouteThis Helps, to assist you in pinpointing and troubleshooting common networking issues. The app scans your network for problems and provides you with helpful step-by-step instructions to improve your WiFi performance. To learn more about RouteThis Helps, click here. To download, visit the Apple App Store or Google Play Store.
EPB Smart Network service includes the right router professionally installed, network setup optimized for maximum WiFi performance and anytime expert support for just $9.99 (plus tax) per month.
We suggest you do, in order to get the most from your Fi-Speed Internet service. More people are using their WiFi network to access video content like app-based EPB Fi TV, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on WiFi networks. Studies suggest that households will soon average about 30 connected devices. So to help you make the most of your EPB Fiber Optics internet, in-home WiFi network set up, maintenance and support provided by EPB Smart Network is more important than ever.
EPB email accounts allow storage of up to 10 gigabytes free.
Sometime between the time you order and your installation appointment we will mount an Optical Network Terminal (ONT) box outside of your home near your existing electric meter. There’s no need for you to be at home but we may need access to a part of your home that is fenced or houses a family pet. If so, we will conduct this phase during the most convenient time for you and your pet. During your scheduled installation appointment, someone age 18 or older will need to be home. Typical installations take from 2-5 hours. During this visit, we will be running fiber optic service from the outdoor ONT box to indoor connections designated for internet, TV and/or phone service. When installation is complete, all work areas will be cleaned and returned to their original state. Our EPB Fiber Optics technicians will transfer your email contacts.
First, our technicians will make a “pre-installation consultation” to assess certain aspects of your home. This includes discovering the locations and specifications of your computer and router (if you have a wireless network) to ensure both will deliver that kind of speed. We will determine the best path to run new Ethernet wiring, which is required to handle 10-Gig Internet. And, we will work with you to determine the best possible location for the special ONT box we will need to install inside of your home in order for you to receive 10-Gig service. Afterwards, we will schedule the actual installation with you for another time. Both visits can be scheduled at your convenience.
We're using the internet more than ever before. In fact, the average household already has more than twenty connected devices, and some experts project that number will triple in the next few years. Gaming consoles, smartphones, tablets, PC’s, thermostats, doorbells, security cameras, smart TV’s, streaming media devices (Amazon Fire Stick TV, Apple TV, etc) and many, many more devices are becoming part of our everyday lives. And, with the whole family using your home's internet at the same time, the more bandwidth (speed) you have the more you can do, without lagging or buffering.
If you are already a Fi-Speed Internet customer, we would be happy to show you the benefits of signing up for our Hosted WiFi product. Please contact our sales department at 423-648-1500 to get started.
Families with students who participate in the Hamilton County Schools Free & Reduced Meals Program may be eligible to receive discounted high-speed internet service from EPB Fiber Optics. Just call us at 423-648-1372 to learn if you qualify and to arrange for service.
More than ten times faster than the national average for broadband and more than three times our starting speed for just $10 more per month. To give you an example of this speed, you can download a two-hour movie in about 35 seconds. This speed ensures flawless streaming, no-lag gaming, and super fast downloading and uploading on multiple devices at the same time.
Right now we're not able to offer a Smart Network package to accompany a 10 gigabit installation. This may change in the future but we are always available at 423-648-1372 to assist you with any performance or networking issues you may have.
Keep routers away from microwave ovens, wireless phones and other major appliances. Also, locating your router near brick walls, floors, ceilings and other obstacles that can impede the signal. Also, change the router channel from the factory default setting to another option in order to differentiate your signal from those of your neighbors.
To analyze how your router is performing, you can download our self-serve app, RouteThis Helps, to assist you in pinpointing and fixing common networking issues. The app scans your network for problems and provides you with helpful step-by-step instructions to improve your WiFi performance. To learn more about RouteThis Helps, click here. To download, visit the Apple App Store or Google Play Store.
For more information, watch this helpful Tech Tip video.
We provide Fi-Speed Internet access to your office or business facility, but we do not set up or manage customer systems or hardware. If you have multiple computers or systems that will need reconnecting once your Fi-Speed Internet service is live, you may need to ensure your vendor or IT professional is on hand to assist.
More than three times the national average for broadband speeds. To give you an example of this speed, you can download a two-hour movie in under two minutes. This speed ensures no buffer or lag time in streaming, gaming, downloading and uploading on multiple devices at the same time.
Yes. To help you make the most of your EPB Fiber Optics internet, our EPB Smart Network service includes in-home WiFi network set up, maintenance and support by EPB experts anytime day or night. Our professionals will provide the equipment, expertise and support to install and maintain a WiFi network to help you maximize your home's wireless signal. More people are using their WiFi network to access video content like the EPB Fi TV app, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on WiFi networks. So at just $9.99 per month (plus tax), EPB Smart Network is a wise addition to your home's internet service.
Setting up a home WiFi network is the perfect way to share the internet throughout your home on various connected devices, and it’s as easy as purchasing a wireless router.
For our 300 Mbps Internet service, we recommend an “80.11n dual band” router. These routers allow access to connections from 2.4Ghz up to 5Ghz and range in price from $80 to $100 at most electronics retailers.
For our Gig customers, we highly recommend an “802.11ac” router. Unfortunately, there are no wireless routers currently on the market that are capable of delivering a full gigabit of speed, but “ac” routers are the fastest available so far. They range in price from $135 to $250 at most electronics retailers.
Plug the wireless router into the indoor modem box EPB-installed Ethernet wall outlet using a Cat5 Ethernet cable (included with the router) and then simply follow the instructions provided by the router manufacturer on setting up your own home WiFi network.
If you are experiencing slow WiFi speeds after you setup your network, you can download our self-serve app, RouteThis Helps, to assist you in pinpointing and fixing common networking issues. The app scans your network for problems and provides you with helpful step-by-step instructions to improve your WiFi performance. To learn more about RouteThis Helps, click here. To download, visit the Apple App Store or Google Play Store.
There are many reasons why you may not be achieving Gigabit speeds. Let's start by pointing out that the best way to get the maximum internet speed is to connect your computer directly to the EPB Fiber Optics jack using a Cat 5e ethernet wire. Keep in mind that advertised speeds can rarely be achieved on WiFi because the signal strength diluted over a wireless network. If you're using a WiFi router, there are several factors that can affect your performance. The age and type of wireless router, as well as its placement in your home are determining factors of speed and performance. And, like all technology, wireless routers are continually improved and updated for better performance. If you're using older equipment that wasn't made to handle such speeds, we recommend that you upgrade your router and computer if necessary.
For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.
If you would like to view our step-by-step instructional video, please visit https://epb.com/my-epb/anti-virus and call us anytime at 423-648-1372 if you need assistance.
Yes, McAfee LiveSafe is included with our internet products at no additional charge. McAfee is a user-friendly, award-winning antivirus program that comes with many benefits, like secure cloud storage, parental controls, and True Key by Intel Security, and more. We believe this software will help give our customers a safer, more secure online experience.
IMAP (Incoming Mail): Server: mail.epbfi.com, SSL: Yes, Port: 993. SMTP (Outgoing Mail): Server: smtp.epbfi.com, SSL: Yes, Port: 465.
These are two different frequencies you can set your router to deliver. The 2.4 GHz frequency has a longer range, which means it will project your WiFi signal further away from the router - even through barriers like walls. The 5 GHz transmits a shorter signal, but at a faster speed. A "mesh network" combines the two frequencies for an optimized experience on most devices.
And, EPB Fiber Optics’ Smart Network whole-home WiFi solution makes creating and maintaining a WiFi network easy. For just $9.99 a month (plus tax) you’ll receive the right router and equipment, professional network set up to make the most of your EPB internet connection, plus expert support available 24/7/365. Technicians are available to come out to your home anytime to help maintain your network, including equipment upgrades, as needed.
Minimum equipment requirements include: Processor - Intel i5 3.2GHz or higher and AMD FX-8120 or higher, Memory - 8GB or higher, Operating System (OS) - Windows 8.1 or Apple Mac OSX 10.8 or higher, PCIx Hard Drive with Sequential Read/Write over 1.25 GigaBytes per second.
With EPB, upload and download speeds are symmetrical, or the same. So, if you have The Gig, you get up to 1,000 megabits both up and down.
If your router was provided by EPB Fiber Optics through Smart Network, it should perform well at these speeds. If for any reason it does not, please let us know. If you purchased a wireless router on your own, a quick Google search of the make and model number (indicated on your router) will determine if its frequency matches “802.11n” or “802.11ac”.
For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.
An “802.11n” or newer router is preferred for 300 Mbps. And for Gig customers, EPB suggests a dual band “802.11ac” router. In fact, an 802.11ac router is best for maximum performance at any speed – especially in larger homes with multiple internet devices and users. EPB Smart Network service includes the right router professionally installed, network setup optimized for maximum WiFi performance and anytime expert support for just $9.99 (plus tax) per month.
It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.
You can also download our self-serve app, RouteThis Helps, to assist you in pinpointing and fixing common networking issues. The app scans your network for problems and provides you with helpful step-by-step instructions to improve your WiFi performance. To learn more about RouteThis Helps, click here. To download, visit the Apple App Store or Google Play Store.
For more information, watch this helpful Tech Tip video.
Yes! In fact, for just $10 more a month than our 300 Mbps internet, the Gig is powerful enough to support all of your family’s devices with no buffering or lag times – even when all of them are running simultaneously.
If your router was provided by EPB Fiber Optics through Smart Network, it should perform well at these speeds. If for any reason it does not, please let us know. If you purchased a wireless router on your own, a quick Google search of the make and model number (indicated on your router) will determine if its frequency matches “802.11n” or “802.11ac”.
For more information, watch this helpful Tech Tip video.
Yes, your complementary McAfee license can be used for all your devices.
EPB Smart Network includes the right equipment, professional installation and anytime support to optimize your home's WiFi network. For just $9.99 a month you get:
So fast you could stream 1,754 online movies all at the same time – in HD – from a single internet connection without experiencing any buffering or lag time. While that’s more bandwidth than you may ever need – it’s an enormous platform of possibility for whatever online opportunities innovative thinkers can dream up next.
For the Gig, we suggest a WiFi router that says it's "Gig-capable, such as a dual band “802.11ac” router. In fact, an 802.11ac router is best for maximum performance at any speed – especially in larger homes with multiple internet devices and users. Avoid any products that say "modem" or "cable modem" as these products will not work with fiber optics technology.
You can test the performance of your router by downloading our self-serve app, RouteThis Helps, to assist you in pinpointing and troubleshooting common networking issues. The app scans your network for problems and provides you with helpful step-by-step instructions to improve your WiFi performance. To learn more about RouteThis Helps, click here. To download, visit the Apple App Store or Google Play Store.
EPB Smart Network service includes the right router professionally installed, network setup optimized for maximum WiFi performance and anytime expert support for just $9.99 (plus tax) per month.
Yes. McAfee LiveSafe works on almost all modern devices.
We suggest you do, in order to get the most from your Fi-Speed Internet service. More people are using their WiFi network to access video content like app-based EPB Fi TV, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on WiFi networks. Studies suggest that households will soon average about 30 connected devices. So to help you make the most of your EPB Fiber Optics internet, in-home WiFi network set up, maintenance and support provided by EPB Smart Network is more important than ever.
EPB email accounts allow storage of up to 10 gigabytes free.
Our internet security reference guide offers some best practices to help you secure your internet. In addition, we offer McAfee LiveSafe software free of charge to our customers. McAfee can be downloaded from your Fi-Speed Internet account page.
If you need assistance setting up your account page, please contact us at 423-648-1372.
There are some things you can do to ensure you get the best performance. If you're setting up your own WiFi network, We offer tips for setting up and optimizing a WiFi network and this helpful video.
You can also download our self-serve app, RouteThis Helps, to assist you in pinpointing and fixing common networking issues. The app scans your network for problems and provides you with helpful step-by-step instructions to improve your WiFi performance. To learn more about RouteThis Helps, click here. To download, visit the Apple App Store or Google Play Store.
And, EPB Fiber Optics’ Smart Network whole-home WiFi solution makes creating and maintaining a WiFi network easy. For just $9.99 a month (plus tax) you’ll receive the right router and equipment, professional network set up to make the most of your EPB internet connection, plus expert support available 24/7/365. Technicians are available to come out to your home anytime to help maintain your network, including equipment upgrades, as needed.
First, our technicians will make a “pre-installation consultation” to assess certain aspects of your home. This includes discovering the locations and specifications of your computer and router (if you have a wireless network) to ensure both will deliver that kind of speed. We will determine the best path to run new Ethernet wiring, which is required to handle 10-Gig Internet. And, we will work with you to determine the best possible location for the special ONT box we will need to install inside of your home in order for you to receive 10-Gig service. Afterwards, we will schedule the actual installation with you for another time. Both visits can be scheduled at your convenience.
To continue using McAfee LiveSafe on your devices after cancelation of Fi-Speed Internet service, you will need to purchase a license from McAfee on your own, as your EPB-obtained license will no longer auto-renew.
We're using the internet more than ever before. In fact, the average household already has more than twenty connected devices, and some experts project that number will triple in the next few years. Gaming consoles, smartphones, tablets, PC’s, thermostats, doorbells, security cameras, smart TV’s, streaming media devices (Amazon Fire Stick TV, Apple TV, etc) and many, many more devices are becoming part of our everyday lives. And, with the whole family using your home's internet at the same time, the more bandwidth (speed) you have the more you can do, without lagging or buffering.
If you are already a Fi-Speed Internet customer, we would be happy to show you the benefits of signing up for our Hosted WiFi product. Please contact our sales department at 423-648-1500 to get started.
With EPB Fiber Optics, there are no data limits. Use all of the data you want at no additional charge.
Families with students who participate in the Hamilton County Schools Free & Reduced Meals Program may be eligible to receive discounted high-speed internet service from EPB Fiber Optics. Just call us at 423-648-1372 to learn if you qualify and to arrange for service.
More than ten times faster than the national average for broadband and more than three times our starting speed for just $10 more per month. To give you an example of this speed, you can download a two-hour movie in about 35 seconds. This speed ensures flawless streaming, no-lag gaming, and super fast downloading and uploading on multiple devices at the same time.
Right now we're not able to offer a Smart Network package to accompany a 10 gigabit installation. This may change in the future but we are always available at 423-648-1372 to assist you with any performance or networking issues you may have.
There are many factors that can affect your home's WiFi performance. If you're setting up your own WiFi network, we offer tips for setting up and optimizing a WiFi network and this helpful video.
You can also download our self-serve app, RouteThis Helps, to assist you in pinpointing and fixing common networking issues. The app scans your network for problems and provides you with helpful step-by-step instructions to improve your WiFi performance. To learn more about RouteThis Helps, click here. To download, visit the Apple App Store or Google Play Store.
We also offer EPB Smart Network that includes the right equipment, professional installation and anytime support to optimize your home's WiFi network for you. For just $9.99 a month you get:
Keep routers away from microwave ovens, wireless phones and other major appliances. Also, locating your router near brick walls, floors, ceilings and other obstacles that can impede the signal. Also, change the router channel from the factory default setting to another option in order to differentiate your signal from those of your neighbors.
To analyze how your router is performing, you can download our self-serve app, RouteThis Helps, to assist you in pinpointing and fixing common networking issues. The app scans your network for problems and provides you with helpful step-by-step instructions to improve your WiFi performance. To learn more about RouteThis Helps, click here. To download, visit the Apple App Store or Google Play Store.
For more information, watch this helpful Tech Tip video.
Go under their device’s settings, find the name of your WiFi network and log in with your network’s password.
We provide Fi-Speed Internet access to your office or business facility, but we do not set up or manage customer systems or hardware. If you have multiple computers or systems that will need reconnecting once your Fi-Speed Internet service is live, you may need to ensure your vendor or IT professional is on hand to assist.
More than three times the national average for broadband speeds. To give you an example of this speed, you can download a two-hour movie in under two minutes. This speed ensures no buffer or lag time in streaming, gaming, downloading and uploading on multiple devices at the same time.
Yes. To help you make the most of your EPB Fiber Optics internet, our EPB Smart Network service includes in-home WiFi network set up, maintenance and support by EPB experts anytime day or night. Our professionals will provide the equipment, expertise and support to install and maintain a WiFi network to help you maximize your home's wireless signal. More people are using their WiFi network to access video content like the EPB Fi TV app, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on WiFi networks. So at just $9.99 per month (plus tax), EPB Smart Network is a wise addition to your home's internet service.