Your home’s internet is designed to provide reliable speed and performance. If you need assistance, please refer to the resources below for more information.
Get the best home WiFi performance
We’ll set up and manage the best WiFi performance in every corner of your home
Learn MoreYes, McAfee LiveSafe is included with our internet products at no additional charge. McAfee is a user-friendly, award-winning antivirus program that comes with many benefits, like secure cloud storage, parental controls, and True Key by Intel Security, and more. We believe this software will help give our customers a safer, more secure online experience.
IMAP (Incoming Mail): Server: mail.epbfi.com, SSL: Yes, Port: 993. SMTP (Outgoing Mail): Server: smtp.epbfi.com, SSL: Yes, Port: 465.
If you are already a Fi-Speed Internet customer, we would be happy to show you the benefits of signing up for our Hosted WiFi product. Please contact our sales department at 423-648-1500 to get started.
It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.
For more information, watch this helpful Tech Tip video.
There are many reasons why you may not be achieving Gigabit speeds. Let's start by pointing out that the best way to get the maximum internet speed is to connect your computer directly to the EPB Fiber Optics jack using a Cat 5e ethernet wire. Keep in mind that advertised speeds can rarely be achieved on WiFi because the signal strength diluted over a wireless network. If you're using a WiFi router, there are several factors that can affect your performance. The age and type of wireless router, as well as its placement in your home are determining factors of speed and performance. And, like all technology, wireless routers are continually improved and updated for better performance. If you're using older equipment that wasn't made to handle such speeds, we recommend that you upgrade your router and computer if necessary.
For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.
We're using the internet more than ever before. In fact, the average household already has more than twenty connected devices, and some experts project that number will triple in the next few years. Gaming consoles, smartphones, tablets, PC’s, thermostats, doorbells, security cameras, smart TV’s, streaming media devices (Amazon Fire Stick TV, Apple TV, etc) and many, many more devices are becoming part of our everyday lives. And, with the whole family using your home's internet at the same time, the more bandwidth (speed) you have the more you can do, without lagging or buffering.
Minimum equipment requirements include: Processor - Intel i5 3.2GHz or higher and AMD FX-8120 or higher, Memory - 8GB or higher, Operating System (OS) - Windows 8.1 or Apple Mac OSX 10.8 or higher, PCIx Hard Drive with Sequential Read/Write over 1.25 GigaBytes per second.
How To Read Your Residential Fiber Optics Bill
Learn how to read and understand your residential Fiber Optics bill.
Welcome Kit
A welcome kit for new customers that makes your new service easy to understand.
Smart Network SM Terms and Conditions
Smart Network Terms and Conditions for residential fiber optics customers.
Equipment Return
Please reference this guide when returning any rented equipment to avoid charges on your next bill.
Residential Fiber Optics Acceptable Use Policy
Residential Fiber Optics Acceptable Use Policy
How To Read Your Residential Fiber Optics Bill
Learn how to read and understand your residential Fiber Optics bill.
Welcome Kit
A welcome kit for new customers that makes your new service easy to understand.
Smart Network SM Terms and Conditions
Smart Network Terms and Conditions for residential fiber optics customers.
Equipment Return
Please reference this guide when returning any rented equipment to avoid charges on your next bill.
Residential Fiber Optics Acceptable Use Policy
Residential Fiber Optics Acceptable Use Policy
Watch these helpful videos for more information on your internet service.
Chat with us online live, anytime.
Send us an email and we’ll respond very soon.
Give us a call anytime day or night at 423-648-1372 for residential, and 423-648-1500 for business.
Give us a call anytime day or night at 423-648-1372 for residential, and 423-648-1500 for business.
Call Us