Try the steps below to resolve your issue.
Visit http://www.mcafee.com and in the upper-right corner, select "My Account;" then sign In. Click the "Forgot Your Password?" link below the "Log In" button. You will be asked to type in the email address associated with your McAfee account. Click "Send Email". You will receive an email from McAfee. Follow the instructions in the email to reset your McAfee account password. If you're still having trouble, give us a call anytime at 423-648-1372.