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Equipment Return

Please reference this guide when returning any rented equipment to avoid charges on your next bill.
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Related FAQs

Yes. IP Sec passthrough is supported.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Yes, if you applied online at AffordableConnectivity.gov or by mail and have been approved, forward your National Verifier application ID to EPB Customer Service. EPB representatives will add this discount to your account and email you when completed. If you are already approved for Lifeline, there is no need to re-apply for ACP. You’re automatically eligible. Let us know you already have Lifeline, we’ll verify it and apply your ACP benefit.

Timeshift (with the Ultimate Features package) allows you to rewind live programming or restart a program up to 24 hours later. This feature is available on up to 25 popular channels, depending on the channel package you subscribe to. However, our EPB Fi TV app lets you restart live programs over from the beginning and replay programs for up to 3 days after they air on most channels.

Learn more about the Fi TV app.

No. You must subscribe to our internet service to take advantage of our WiFi solutions.

Yes. As long as you are logged into a device you are using a stream. To free up streams, simply log out of devices. To sign out of Fi TV on that device, click “sign out” at the bottom of your Profile screen.

Yes, there will be a charge of $100 for each router/extender you do not return.

For other questions, get in touch with us

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