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Smart Network SM Terms and Conditions

Smart Network Terms and Conditions for residential fiber optics customers.
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We’re pleased to offer a large print bill summary to make reading your electric bill easier.

To start receiving large print bill summaries, please call us at (423) 648-1372.

The new Smart Net Plus is more than just a warp-speed router — it also comes with a full array of the latest networking technology to give you the best possible Wi-Fi coverage, including supplemental extenders that carry your Wi-Fi signal throughout your home to completely eliminate deadzones. As part of your Smart Net Plus subscription, your EPB Tech Pro will visit your home at your convenience and install your worry-free, wall-to-wall Wi-Fi network so you don’t have to lift a finger. We’ll also connect your devices, show you how to use the HomePass app, and make no-cost return visits to connect any devices you add in the future. Plus, we’ll provide local, ongoing, concierge-level technical support 24/7/365.

Smart Net Plus lets you connect to your Wi-Fi in three different ways.

  • “Home connections” allow unlimited access to all devices on your network. You should only connect your own devices using this password, and share it exclusively with people you completely trust.
  • “Guest access” is limited to internet connectivity and devices that you select. For example, you can allow guests to connect to your media streaming device in your guest room, but block connections to all other devices.
  • “Internet only” means the device can access the internet, but it can’t connect to other devices on the Wi-Fi network.

No one knows how much or how little access you’ve given them unless you share this information. Your guests can connect to the same network name you’re connected to, but their Guest password enforces the customizable privacy settings you selected.

The Smart Net Plus HomePass app is available on Google Play and the App Store. Unfortunately, there is no web browser version available at this time. The app is free to download, but you must have a Smart Net Plus subscription to log in and use it.

You can return your equipment at EPB’s Hixson or East Brainerd locations.

Founded with the mission to “enhance quality of life for our customers and support local economic growth,” EPB was established in 1939 as an independent board of the City of Chattanooga.

It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.

For more information, watch this helpful Tech Tip video.

For other questions, get in touch with us

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