EPB is receiving reports that some customers are receiving scam calls demanding immediate payment to avoid disconnection. Calls may come from an (865) area code and request customers contact (888) 766-1334 or another number that doesn’t begin with area code (423).

Real EPB contacts have a (423) area code, and we do not call customers demanding immediate payment over the phone.

If you have questions or concerns about a suspicious call, text or email, please contact us immediately. We’re available 24/7/365 via text or phone at (423) 648-1372 or via chat at EPB.com.

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My Wi-Fi network’s name is not showing up as an option on my devices.

Try the steps below to resolve your issue.

You may need to restart your Wi-Fi router. To do this, unplug your router’s power cord, wait 10 seconds, then plug it back in. If you’re still having problems, contact us anytime day or night by online chat, email or phone.

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