Try the steps below to resolve your issue.
It could be that you need to restart your router. Try unplugging the power cord, waiting five seconds, and plugging it back in. This quick fix can solve many issues. If that doesn’t work, give us a call anytime at 423-648-1372.
You can also download our self-serve app, RouteThis Helps, to assist you in pinpointing and fixing common networking issues. The app scans your network for problems and provides you with helpful step-by-step instructions to improve your WiFi performance. To learn more about RouteThis Helps, click here. To download, visit the Apple App Store or Google Play Store.
And, for more information, watch this helpful Tech Tips video.