Try the steps below to resolve your issue.
There are some things you can do to ensure you get the best performance. If you're setting up your own Wi-Fi network, We offer tips for setting up and optimizing a Wi-Fi network in this helpful video.
And, EPB Fiber Optics’ Smart Network whole-home Wi-Fi solution makes creating and maintaining a Wi-Fi network easy. For just $9.99 a month (plus tax) you’ll receive the right router and equipment, professional network set-up to make the most of your EPB internet connection, plus expert support available 24/7/365. Technicians are available to come out to your home anytime to help maintain your network, including equipment upgrades, as needed.