Try the steps below to resolve your issue.
There are some things you can do to ensure you get the best performance. If you're setting up your own WiFi network, We offer tips for setting up and optimizing a WiFi network in this helpful video.
And, EPB Fiber Optics’ Smart Network whole-home WiFi solution makes creating and maintaining a WiFi network easy. For just $9.99 a month (plus tax) you’ll receive the right router and equipment, professional network set-up to make the most of your EPB internet connection, plus expert support available 24/7/365. Technicians are available to come out to your home anytime to help maintain your network, including equipment upgrades, as needed.